IT Service Management

As part of my project, I analyzed the existing services offered through the MyCIT.ie portal at Munster Technological University (MTU) to evaluate their performance, usability, and reliability. I also proposed three new services to enhance the student experience: a Personalized Wellness Dashboard, VR Lab Access, and a Smart Peer Mentorship Platform. To structure the project, I applied the ITIL framework, outlining how these services could be planned, designed, implemented, and continuously improved. Additionally, I conducted a comparative analysis of Freshservice and ServiceNow, two service desk solutions, to determine the best fit for MTU’s IT support needs. This project gave me hands-on experience in IT service management, service design, and strategic evaluation of IT solutions, reinforcing my ability to analyze existing systems and propose effective improvements.

IT transformation

This project focused on modernizing HSBC’s banking operations by transitioning from legacy systems to a digital-first approach. Key initiatives included migrating IT infrastructure to a hybrid cloud environment, enhancing cybersecurity, and developing an integrated digital banking platform for seamless customer self-service. The transformation aimed to improve operational efficiency, reduce reliance on physical branches, and position HSBC as a leader in digital banking. My contributions involved supporting cloud migration, strengthening security measures, and ensuring smooth integration of new technologies.

Internet & Network Services Project

In this project, multiple essential services were installed, configured, and tested on Ubuntu Server 20.04 and a Linux Client to establish a functional server-client environment. The project began with setting up network communication between the two machines, ensuring connectivity using ping and adjusting VM network settings. The SSH server was implemented for secure remote access, followed by the installation and configuration of Apache as a web server. A complete Ruby on Rails environment was set up for application development. Additionally, DNS BIND was configured to manage hostname resolution, while a DHCP server was deployed to automate IP address assignments. Furthermore, CUPS was installed for print management, and Dovecot was set up to handle IMAP and POP3 email services. Each service required specific configurations, testing, and troubleshooting to ensure proper functionality. Overall, this project provided hands-on experience in deploying and managing Linux-based server services. While some challenges were encountered, particularly with Postfix Mail Server, Dovecot, and DNS BIND configuration, they highlighted the importance of troubleshooting and following a structured approach to system administration. The knowledge gained in this project reinforces practical skills in Linux server management, networking, and security.