● Provided support for Electronic Health Record (EHR) application management, helping clients navigate system troubleshooting, issue resolution, and fulfilling service requests. ● Participated in system upgrades, testing, and overall application management to ensure seamless healthcare operations. ● Assisted with project management tasks and created clear, detailed documentation to support ongoing services and improvements. ● Delivered high-quality customer service, maintaining strong relationships with clients and ensuring their needs were addressed in a timely manner. ● Collaborated within a cross-functional team to resolve complex issues, demonstrating adaptability and proactive problem-solving. ● Utilized Microsoft Office Suite to track and manage project timelines, issues, and client communications effectively. ● Demonstrated a commitment to continuous learning and professional growth, particularly within the healthcare technology sector.