● Analysis, resolution and escalation of problems related to the Tiendanube platform, always aiming to create ecient and eective solutions. ● Log reviews and debug errors. ● Screening of platform issues. ● Develop scripts that facilitate team tasks. ● Share knowledge with the Technical Support team. ● Document new procedures and keep existing documentation updated(procedures related to Front-end/SEO/Shipping).

● Solving tickets of various complexities, analyzing system errors, infrastructure or emergency situations that may impact customer processes. ● Validations of corrections or modications, analyzing the steps and details related to the documentation, scope and rules of the system, carrying out simulations in the test base, updating the client's system to the version of the executed correction. ● To monitor interfaces (exchange of information between dierent systems) and system capacity. ● Constant contact with customers, holding punctual meetings.