● Provided professional transportation services by picking up and delivering customers to their specified destinations in a timely and courteous manner, ensuring a high level of customer satisfaction. ● Assisted with the loading and unloading of customer belongings into the vehicle, offering support with heavy or bulky items to ensure their safe handling and secure placement during transit. ● Planned and followed the most efficient and safest routes based on current traffic conditions and road safety, ensuring the quickest possible travel time while prioritising passenger safety and comfort. ● Accurately calculated fares based on the distance travelled and applicable rates, ensuring transparency in transactions. Returned the correct change promptly and handled payments with professionalism, ensuring customer trust in financial exchanges. LAB Consulting / ITonlinelearning. ● Embedded documents within the HTML documents by using Iframe tags to specify inline frames whilst creating and adding links, images, and other media to the website. ● Utilised HTML to develop the website content including a landing page with three additional pages namely contact, about, and FAQ. ● Maintained site formats and structural integrity by defining elements and content using the CSS3 box model. ● Kept site load times to a minimum by effectively implementing CSS3 syntax to style website pages. ● Developed a personalised website as part of the web development programme final assignment. ● Utilised multiple style attributes to set the style of HTML elements and therefore style webpages. ● Explored various website hosts taking into consideration type, security, features, and pricing. ● Used CSS3 Dynamic Properties using transformations, transitions, and animations.

● Assisted the housekeeping team in the daily operations of the department, contributing to the smooth and efficient management of tasks and ensuring high standards of service delivery. ● Maintained accurate records of the movement of linen and towels, ensuring that inventory levels were monitored and controlled effectively to meet the department’s needs. ● Ensured the cleanliness and organisation of the linen storage area, adhering to hygiene and safety standards to maintain a tidy and functional workspace. ● Oversaw the checking in and out of laundry, verifying the accuracy of all relevant documentation and ensuring all required records were completed properly to support seamless laundry operations. Gazetteer / IT Career Switch. ● Designed and developed a map-based application that provides detailed information on countries, prioritising a "mobile-first" approach to ensure optimal user experience on mobile devices. ● Implemented the application using HTML, CSS, and JavaScript with jQuery, ensuring a responsive and interactive user interface. ● Leveraged PHP to build server-side components that interact with third-party APIs, including Geonames for geographical data and Open Weather for real-time weather information. ● The project was evaluated based on how effectively it met the given specifications, with emphasis on functionality, usability, and overall design.

● Provided detailed product and service information to customers, ensuring they were well-informed about available options and features, enhancing their overall experience and satisfaction. ● Investigated and resolved customer complaints by thoroughly analysing the issues, identifying root causes, and offering timely and effective solutions, ensuring customer retention and satisfaction. ● Promoted new and upgraded products and services through proactive communication, successfully upselling by tailoring recommendations to meet customer needs and preferences. ● Resolved customer issues and troubleshot technical problems, utilising problem-solving skills and technical knowledge to address challenges efficiently and restore service functionality. Company Directory / IT Career Switch. ● Developed a comprehensive personnel database management system for a fictional company, focusing on efficient employee data storage and retrieval using MySQL. ● Collaborated on a user requirements document that was signed off before development began, ensuring alignment with client needs and project scope. ● The application adhered to a "mobile-first" design, providing seamless functionality across different devices. ● Successfully passed a final sign-off process after demonstrating the application’s error-free performance, which was confirmed by an independently witnessed document, adding credibility to the project’s success.