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Registration: 14.02.2025

Arun Mourya

Specialization: Technical Support Engineer
— Aspiring IT professional with a foundational understanding of cybersecurity principles and cloud technologies. Proficient in basic security concepts, network protocols, and cloud service models. — Committed to continuous learning and ready to take on new challenges in the dynamic field of cybersecurity and cloud computing.
JavaScript PL/SQL Windows ubuntu AWS Python
— Aspiring IT professional with a foundational understanding of cybersecurity principles and cloud technologies. Proficient in basic security concepts, network protocols, and cloud service models. — Committed to continuous learning and ready to take on new challenges in the dynamic field of cybersecurity and cloud computing.
JavaScript PL/SQL Windows ubuntu AWS Python

Skills

Technical Support
Cyber security
Sales manager
Cryptography
Malware

Work experience

Technical Support Engineer
03.2022 - 05.2022 |Joulestowatt Private Solutions
Python, JavaScript, PL/SQL, Ubuntu
● Managing high inbound calls from the customer owning HP premium Laptops. ● Providing Resolutions to the customers having technical issues with the HP Laptops. ● Able to resolve more than 200 customer technical issues. ● Followed up with customers after resolving their queries or providing technical assistance. ● Identified customer issues and resolved them in a timely manner. ● Reported any technical issues that could not be resolved directly to higher level staff members. ● Analyzed data from various sources such as logs and reports for troubleshooting purposes.

Educational background

Engineering / Computer Science
Till 2021
D.Y. Patil Institute Of Engineering And Technology

Languages

EnglishProficientHindiProficient