● Worked with Product Managers to implement new features, including data export/import, system monitoring tools, bespoke file parsing, ticketing system. ● Was responsible for testing software for bugs, troubleshooting and fixing software bugs and issues, enriching and maintaining documentation. ● Worked with Temenos Experts to understand End-To-End Temenos Transact scenarios. ● Was responsible for managing and assigning tickets to dev team on support tickets. ● Worked with DevOps engineer to ensure Continuous Integration / Continuous Delivery on cloud and on-premise installations. ● Worked with Front-End Engineers to ensure end to end product quality.

● Installation and configuration of Microsoft Windows Deployment Server. ● Local Network Administration of the 111 CW network domain-based on Microsoft Windows 2008/2012 Server Operating System. ● Maintenance, extension and software support related to Microsoft Windows XP/7/10 environment. ● Testing, evaluating, and making decisions about new technology for the 111 CW. ● Offering full user support to the 111 CW staff members and officers regarding the use of the military applications and general computer usage topics. ● Establishing accounts for new users and assisting with password and login problems. ● Worked with the following tools: AdminConsole7, Active Directory, Dameware Mini Remote Control, WDS, McAfee Server Security, Microsoft Office (Excel, Word, PowerPoint, Access), pfSence, Virtual Box, P-touch Editor.