● Rapidly advanced from team member to barista, which involved extra training and an increase in responsibilities. ● Fostered strong relationships with customers, contributing to a welcoming atmosphere for our customers and colleagues. ● Assisted in training and supporting new baristas within our team.

● Shifted from a telephonist position to a receptionist role. Which included additional training and more responsibilities. ● Responsible for various administrative tasks, including responding to emails, processing hospital referrals, and reaching out to patients, supported clinicians with organizing/booking appointments. ● Assisted in training the new receptionist to support both managers and colleagues. ● Fostered a warm and welcoming atmosphere to ensure patients feel secure, by assisting them with their questions complaints, and queries.