Junior Staff Assistant

A nationwide technology-driven services provider—serving healthcare, finance, education, and public sector clients—seeks fresh talent. The culture prizes humility, continuous learning, and process excellence. You will partner with senior coordinators, analysts, and engineers while gaining exposure to modern digital workflows. The team operates in a hybrid model; many tasks can be performed remotely once onboarding is complete.

What You Will Do  

- Triage incoming calls, emails, and basic inquiries, routing issues to the correct stakeholders.  

- Enter, validate, and update records in cloud databases and Excel worksheets.  

- File digital and paper documents, tagging metadata for rapid retrieval.  

- Schedule meetings, workshops, and virtual events—manage calendars across multiple time zones.  

- Track office supplies and submit replenishment requests before shortages occur.  

- Open, sort, and scan physical mail, then assign items to electronic queues.  

- Build simple reports that summarize weekly task completion and outstanding actions.  

- Support small projects: gather requirements, draft agendas, monitor deadlines.  

- Spot process bottlenecks and recommend incremental improvements.  

- Deliver friendly, efficient customer service to internal teams and external partners.

Core Skills & Qualifications  

- Bachelor’s degree in Business, Information Systems, Communications, or related field.  

- Proficient with Microsoft Office 365—Word, Excel (pivot tables, VLOOKUP), Outlook, Teams.  

- 40+ WPM typing speed with high accuracy; comfortable with data entry software.  

- Keen organization and time-management abilities—you juggle parallel priorities without missing details.  

- Clear verbal and written communication; you translate technical jargon into plain English.  

- Collaborative mindset; you welcome feedback and share knowledge freely.  

- Permanent authorization to work in the United States.

Preferred Extras  

- Familiarity with SharePoint, Confluence, or Google Workspace.  

- Experience using ticketing tools such as Jira, ServiceNow, or Zendesk.  

- Exposure to basic SQL queries or Power BI dashboards.  

- Prior internship or campus job in customer service, help desk, or clerical support.