Junior Field Service Technician
What You Will Do
- Travel to various client sites to perform on-site diagnostics, repairs, and installations on a wide range of technological equipment.
- Systematically troubleshoot and resolve complex hardware, software, and network connectivity issues, ensuring minimal client downtime.
- Execute preventive maintenance schedules to proactively identify potential problems and guarantee optimal equipment performance.
- Create and maintain meticulous service reports and comprehensive technical documentation for every client interaction using our Field Service Management (FSM) software.
- Collaborate effectively with senior technicians and remote support teams to escalate and resolve particularly challenging technical problems.
- Manage and maintain your inventory of tools, replacement parts, and diagnostic equipment with precision and care.
- Deliver exceptional, white-glove customer service by providing clear, concise communication and status updates to clients throughout the service lifecycle.
- Commit to continuous learning by staying current with emerging technologies, new hardware, and evolving field service best practices.
What You Bring
- A Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related technical discipline is required.
- A strong foundational understanding of computer hardware, operating systems (Windows, Linux), and core networking principles (TCP/IP, DNS, DHCP).
- Exceptional problem-solving and analytical abilities with a genuine enthusiasm for hands-on troubleshooting and diagnostics.
- Superior interpersonal and communication skills—you can articulate complex technical concepts to non-technical users with patience and clarity.
- You are highly organized with an unwavering attention to detail, especially when it comes to documentation and reporting.
- A valid US driver's license and a clean driving record, coupled with a readiness to travel extensively within your assigned region.
- The ability to work with a high degree of autonomy; you are a self-starter who can manage your schedule and tasks independently.
- Prior experience with remote support software (like TeamViewer) or familiarity with diagnostic tools is a significant advantage, though not required.