Junior Customer Support Specialist

We're a tech company whose software is used across a bunch of different industries, so the problems you solve will be varied. Your main goal will be to solve their problems and make sure they have a good experience. It's less about reading from a script and more about genuine problem-solving.

What the day-to-day looks like:

- You'll be the figuring out what's going wrong when a user reports an issue.

- Clearly walk customers through solutions via email and chat. No jargon.

- Documenting every interaction is key. We need to know what was said and how it was fixed.

- When you hit a wall, you'll write up a clear ticket in Jira for the engineering team to tackle. You're the bridge between the customer and the developers.

- Keeping an eye on your own metrics - things like response time and customer satisfaction scores. We trust you to manage your own queue.

What we're looking for in a person:

- You should be naturally curious and enjoy figuring out how technology works.

- Great communication is non-negotiable. You have to be able to explain complex technical stuff in a simple way.

- You're detail-oriented. Almost to a fault. This is critical for tracking issues correctly.

- You're comfortable working alone. Remote work isn't for everyone, and it requires self-discipline.

- You can solve problems, not just identify them. You think about what the best solution would be.

- You're not afraid to ask questions. There's some legacy stuff here and there, and the codebase isn't perfect. We're honest about that. You'll need to learn on the fly.