Junior Client Services Coordinator
A mid-sized, innovation-focused organization empowers global customers across technology, finance, healthcare, and retail. Our client-facing group blends service excellence with data-driven insight to keep satisfaction numbers soaring. You will collaborate with project managers, analysts, and engineers who value curiosity and initiative.
What You’ll Do
- Orchestrate inbound and outbound client interactions through phone, email, and chat portals.
- Schedule product demos, implementation calls, and quarterly business reviews—maintaining zero-conflict calendars.
- Maintain up-to-date client records in CRM and shared knowledge bases.
- Resolve Tier-1 inquiries by gathering facts, pinpointing root causes, and providing clear next steps.
- Track service metrics—response time, CSAT, NPS—and surface trends to leadership.
- Document customer feedback, propose product improvements, and follow up on open issues.
- Partner with marketing on case studies and success stories, ensuring client approvals.
- Liaise with finance to validate purchase orders, renewals, and billing adjustments.
- Contribute to process playbooks and continuously refine support workflows.
Your Toolkit
- Bachelor’s degree in business, communications, information systems, or related field.
- 0-2 years of experience in client services, customer success, or account coordination; internships count.
- Clear, concise verbal and written communication—you tailor tone for executives, end users, and vendors.
- Solid organizational instincts; you juggle dozens of details without dropping any.
- Working knowledge of CRM platforms (Salesforce, HubSpot, or similar) and G-Suite/Microsoft 365.
- Data literacy: you read dashboards, export reports, and spot anomalies in spreadsheets.
- Problem-solving mindset; you stay calm under shifting priorities and tight timelines.
- Team player with the confidence to ask questions, challenge assumptions, and share insights.
- Ability to work remote across US time zones or from our collaborative office hubs.
Why This Role Adds Up
You gain front-row access to customer strategy, product roadmaps, and business operations. Career tracks branch into account management, project management, or product operations—your choice. Expect structured mentorship, internal certifications, and exposure to AI-powered support tools.