Junior Client Services Coordinator

You will collaborate with project managers, analysts, and engineers who value curiosity and initiative.

What You’ll Do  

- Orchestrate inbound and outbound client interactions through phone, email, and chat portals.  

- Schedule product demos, implementation calls, and quarterly business reviews - maintaining zero-conflict calendars.  

- Maintain up-to-date client records in CRM and shared knowledge bases.  

- Resolve Tier-1 inquiries by gathering facts, pinpointing root causes, and providing clear next steps.  

- Track service metrics - response time, CSAT, NPS and surface trends to leadership.  

- Document customer feedback, propose product improvements, and follow up on open issues.  

- Partner with marketing on case studies and success stories, ensuring client approvals.  

- Liaise with finance to validate purchase orders, renewals, and billing adjustments.  

- Contribute to process playbooks and continuously refine support workflows.

Your Toolkit  

- Bachelor’s degree in business, communications, information systems, or related field.  

- 0-2 years of experience in client services, customer success, or account coordination; internships count.  

- Clear, concise verbal and written communication - you tailor tone for executives, end users, and vendors.  

- Solid organizational instincts; you juggle dozens of details without dropping any.  

- Working knowledge of CRM platforms (Salesforce, HubSpot, or similar) and G-Suite/Microsoft 365.  

- Data literacy: you read dashboards, export reports, and spot anomalies in spreadsheets.  

- Problem-solving mindset; you stay calm under shifting priorities and tight timelines.  

- Team player with the confidence to ask questions, challenge assumptions, and share insights.