Junior Client Relationship Associate (Remote)
We operate on the principle that our success is a direct result of our people's dedication and talent. Therefore, we invest heavily in their professional development, providing mentorship and clear pathways for growth within the organization. You won't just be an employee, you'll be a valued partner in our collective mission.
What You Will Do
- Serve as the dedicated primary point of contact for a diverse portfolio of clients, acting as their trusted advisor and internal champion from the moment they are onboarded.
- Proactively communicate project updates, milestones, and relevant information to clients, ensuring complete transparency and strategic alignment with their goals.
- Diligently track, document, and anticipate client needs, challenges, and feedback using our advanced CRM systems (think Salesforce or HubSpot).
- Ensure the absolute integrity and accuracy of client data within our databases, maintaining a single source of truth that informs all client interactions and business strategies.
- Skillfully manage and resolve client inquiries and issues with remarkable speed and empathy, escalating complex problems to senior team members when necessary (and learning from the resolution).
- Collaborate closely with internal Sales, Marketing, and Product teams to create a truly seamless client experience and to channel critical client feedback directly into product improvements.
- Champion client satisfaction by regularly gauging sentiment through check-ins and surveys, identifying areas for improvement, and implementing strategies to enhance their experience with us.
- Build and maintain a powerful foundation of trust with clients through reliable communication, expert-level support, and a genuine, unwavering commitment to their ultimate success.
- Assist in the creation of client-facing materials, including progress reports and presentations, that clearly demonstrate the value we provide.
What You Will Bring
- A Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Exceptional communication skills (both written and verbal), with a distinct ability to articulate complex information clearly and concisely to various stakeholders.
- A profound customer-centric mindset and an unwavering passion for helping others succeed.
- Strong analytical and problem-solving abilities; you can identify the root cause of an issue and propose thoughtful solutions.
- High attention to detail and organizational skills - you believe that excellence is found in the small things and can manage multiple client accounts simultaneously without missing a beat.
- A demonstrated ability to work independently and manage your time effectively in a fully remote work setting.
- An insatiable curiosity and a desire to learn and adapt in a fast-evolving technological landscape. You're not afraid of new software or processes.
- Familiarity with modern CRM software (e.g., Salesforce, HubSpot, Zendesk) is a significant plus, but a willingness to learn is essential.