Junior Chatbot Developer

We are a distributed, innovation-driven organization dedicated to leveraging technology to solve complex business challenges. Our team is composed of experts from diverse backgrounds who are passionate about creating impactful digital solutions that reach millions of users. We champion a culture of continuous learning, radical collaboration, and mutual respect, empowering our team members to grow their skills and make a tangible difference. You will be joining a project that values creative thinking and technical excellence in the ambitious pursuit of next-generation user experiences.

What You Will Do

- Architect and construct end-to-end chatbot and virtual assistant systems, from the initial conceptual design to final deployment and maintenance.

- Develop and implement intricate conversational flows, dialogue management strategies, and robust intent recognition logic primarily using Python.

- Integrate and fine-tune Natural Language Processing (NLP) and Natural Language Understanding (NLU) models to dramatically enhance conversational accuracy, context awareness, and the overall user experience.

- Conduct rigorous, systematic testing and quality assurance protocols... including unit, integration, and user acceptance testing—to guarantee flawless and intuitive bot interactions.

- Collaborate closely with UX/UI designers and product managers to create intuitive, engaging, and effective conversational interfaces and user journey maps.

- Develop and manage secure API integrations to connect your chatbot creations with third-party services, internal databases, and enterprise systems.

- Maintain and continuously improve existing chatbot performance through methodical data analysis, A/B testing, and the strategic implementation of user feedback.

- Create and sustain comprehensive technical documentation for all chatbot designs, codebases, and deployment procedures, ensuring clarity and knowledge transfer within the team.

- Support the deployment and operational lifecycle of the chatbots, actively participating in debugging and resolving any production issues that arise.

What You Bring to the Table

- A Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related technical field is required.

- Proficiency in Python programming, including practical experience with relevant libraries for data manipulation (e.g., Pandas) and handling API requests.

- A solid foundational understanding of Natural Language Processing (NLP) concepts such as intent recognition, entity extraction, tokenization, and sentiment analysis.

- Hands-on experience or significant academic project work with at least one major chatbot framework (e.g., Google Dialogflow, Rasa, Microsoft Bot Framework, Amazon Lex).

- Exceptional analytical and problem-solving abilities, with a demonstrable knack for debugging complex systems and untangling convoluted logical flows.

- Strong written and verbal communication skills, providing you the ability to articulate complex technical concepts clearly to both technical and non-technical stakeholders.

- An inherent adaptability and eagerness to learn new technologies and methodologies in a dynamic, fast-paced environment.

- *Familiarity with cloud platforms (AWS, GCP, Azure) and their AI/ML services is a significant plus.*

- Basic knowledge of front-end technologies (like JavaScript) or fundamental UI/UX design principles is advantageous but not mandatory.