Customer Support Agent

A tech-focused e-learning company is looking for Junior Customer Support Agent to work on e-Learning Platform

Preferred Skills:

– Interest in customer support, either in person or online;

– Basic understanding of web-based learning platforms or a willingness to learn about them;

– Strong written and verbal communication skills;

– Patience and problem-solving mindset;

– Knowledge of programming concepts or coding is a bonus but not required.

Day-to-Day Tasks:

– Assisting users with account setup, password recovery, and navigation of the learning platform;

– Handling inquiries related to course materials, technical difficulties, and account issues via chat and email;

– Escalating more complex technical issues to senior support or development teams;

– Monitoring and managing user progress in courses, providing guidance where necessary;

– Updating user profiles, troubleshooting common issues with course videos and exercises, and ensuring a smooth user experience.