Customer Support Agent for e-Learning Platform

Project is a tech-focused e-learning company. 

Preferred Skills:

– Interest in customer support, either in person or online;

– Basic understanding of web-based learning platforms or a willingness to learn about them;

– Strong written and verbal communication skills;

– Patience and problem-solving mindset;

– Knowledge of programming concepts or coding is a bonus but not required.

Day-to-Day Tasks:

– Assisting users with account setup, password recovery, and navigation of the learning platform;

– Handling inquiries related to course materials, technical difficulties, and account issues via chat and email;

– Escalating more complex technical issues to senior support or development teams;

– Monitoring and managing user progress in courses, providing guidance where necessary;

– Updating user profiles, troubleshooting common issues with course videos and exercises, and ensuring a smooth user experience.

Our team is very friendly and respectful towards each other, so looking for someone with the similar attitude, who are open and place positive environment above all in terms of communication.