Oct 2019 - Apr 2021: High End Storage (XtremIO). Apr 2021 - Aug 2022: Dell Server Compute (PowerEdge). Aug 2022 - Apr 2023: Hyperconverged (VxRail). Apr 2023 - Apr 2024: Software (VMWare/Linux). Apr 2024 - Now: Hyperconverged (VxRail). ● Multicultural leader, diversity & inclusion advocate, led diverse teams of engineers, workflow managers, quality leads, junior managers, tenure from 0 to 25 years across EMEA locations: Egypt, France, Germany, Ireland, UK, Italy. ● Mentor for 4 managers, numerous technical engineers, 2 quality coaches and 1 HR representative. ● 2024, transformed team of software VMware engineers to multiskilled team supporting Virtualization, Multicloud, Azure, Compute products. ● 2024, member of Safety Committee for Dell Technologies in Cairo. ● 2023, Game Changer Award Winner being strategy and KPIs champion for Hyper Converged department (VxRail/VMWare/Linux). ● 2021, Awarded ISO27k Champion for leading large scale project for Cairo Support Center (250+ employees) to certify ISO27k. ● 2020, started new team in Cairo to support Compute Dell Servers with Basic Warranty for EMEA customers.

Oct 2016 - Aug 2018: Midrange Storage (VNX/Unity). Aug 2018 - Oct 2019: High End Storage (XtremIO). Feb 2013 - Aug 2018: Midrange (VNX) Team. ● 2019, member of the Cairo Technical Support Leadership Team. ● 2018, convinced a customer instead of leaving Dell, to buy 6 new XIO devices with 120k revenue. ● Continuous collaboration with Engineering team to improve the product.

Apr 2011 - Feb 2013: EMC2. Sep 2007 - Apr 2011: Orange Business Services. ● Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns for IP Midrange Storage (CLARiiON/VNX), IP Networks with 95% customer satisfaction. ● Mentor junior team members on best practices in issue resolution techniques. ● Escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving. ● Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences. ● Collaborated with Engineering teams to solve customer incidents.