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Registration: 15.04.2026

María Valiente Roldán

Specialization: HR Administrator
— Currently gaining experience as an Hr Administrator, supporting Hr processes, including payroll management, and assisting team needs. — Background in hospitality and customer experience, accustomed to fast-paced, multicultural environments, with excellent communication and conflict resolution skills. — Motivated to develop a career in Human Resources within dynamic and international teams.
HR CRM Salesforce Support
— Currently gaining experience as an Hr Administrator, supporting Hr processes, including payroll management, and assisting team needs. — Background in hospitality and customer experience, accustomed to fast-paced, multicultural environments, with excellent communication and conflict resolution skills. — Motivated to develop a career in Human Resources within dynamic and international teams.
HR CRM Salesforce Support

Skills

HR
Workday
Payroll
CRM
Salesforce
Sabre
Support

Work experience

HR Administrator
since 01.2026 - Till the present day |Leonardo Hotels
CRM
● Payroll administration. ● Contract and employment documentation management. ● Workday onboarding and offboarding coordination. ● Employee relations and HR support.
Receptionist
since 08.2025 - Till the present day |Claregalway Hotel
CRM
● Supported daily operations in a fast-paced work environment. ● Assisted with onboarding and guidance of new team members. ● Managed guest relations and handled complaints professionally. ● Collaborated with multicultural teams to ensure service quality.
Travel Agent
02.2025 - 06.2025 |B Travel
CRM
● Supported booking management and customer communication. ● Developed organizational and client management skills. ● Assisted with operational and administrative tasks.
Reservations Agent
04.2024 - 02.2025 |Nexia Solutions
CRM
● Managed multilingual customer service (Spanish, English, French, Italian). ● Handled bookings, cancellations, and modifications. ● Worked with Crm and contact center tools, including Genesys, Salesforce, Sabre, and hotel booking systems, to manage customer interactions and reservations. ● Supported customer issue resolution and complaint handling.
Receptionist
06.2022 - 11.2022 |Occidental Murcia Siete Coronas
Opera Pms
● Managed check-in and check-out processes using Opera Pms. ● Coordinated with internal departments to ensure smooth operations. ● Handled billing and payment processes. ● Resolved guest incidents and ensured high customer satisfaction.

Educational background

Human Resources (Masters Degree)
2025 - 2026
UNIA (International University of Analucia)
Tourism (Bachelor’s Degree)
2021 - 2025
University of Cadiz
Business and Management of Tourist Accommodation (Bachelor’s Degree)
2019 - 2021
La Flota

Languages

SpanishNativeEnglishAdvancedItalianProficientFrenchUpper Intermediate