● Collected and analyzed business requirements, created tasks in the format of User Stories and Job Stories. ● Documented business requirements for existing and new features, which reduced development time by 20%. ● Optimized existing API integrations and defined AS IS and TO BE processes. ● Conducted User Acceptance Testing (UAT), which reduced post-release bugs. ● Developed roadmaps for three projects in Jira Advanced Roadmap, streamlining task prioritization. ● Provided user support through Jira Service Desk, which resulted in improvement of request resolution and customer experience. ● Created a "Data Dictionary" based on database analysis using SQL. ● Maintained technical documentation, including API specifications, integration guides, and system user manuals. ● Facilitated team meetings within the Scrum framework. Led task prioritization meetings with the team to ensure alignment with development goals and project timelines.

● Conducted 15+ studies of emerging industry and technology markets globally (e.g., EdTech, DeepTech). ● Conducted expert interviews, capturing key insights from business stakeholders. ● Conducted qualitative and quantitative analysis of surveys, prepared final presentation materials. ● Conducted thorough research to inform strategic decision-making in the market. ● Analyzed venture activity data in technology markets using Crunchbase, Dealroom, and Venture Guide. ● Conducted in-depth research to validate product hypotheses, described Job Stories and User ● Stories. As a result, provided strategic recommendations based on ongoing product research for future enhancements.

● Conducted user experience research in the tobacco sector, facilitating 15+ focus groups and analyzing online diaries. ● Interpreted research results from over 200 participants. ● Prepared and presented research findings to business clients in both Russian and English.

● Analyzed 10+ startup projects for competitiveness and investment potential. ● Developed recommendations for project growth and attracting investments. ● Prepared teasers and presentations to engage potential investors. Relevant Projects: IT Analysts Association of Armenia. ● Collaborated with the founders on initiatives aimed at expanding the analytics market in Armenia and fostering the professional growth of analysts. ● Took part in organizing key events, including the workshop "How to Create Digital Products," in partnership with leading representatives of the IT community. ● Conducted customer development interviews with association members and business representatives to identify needs and develop targeted initiatives. ● Contributed to the creation of educational materials that support both novice and experienced analysts in improving their skills and understanding market demands. For example, the article "Fundamentals of Team Management: From Formation to Responsibility" became part of the association's learning resources.