● Managing the executives’ calendars by scheduling appointments and coordinating meetings, resulting in a streamlined schedule and over a 90% boost in productivity. ● Coordinating detailed travel itineraries, including flights, accommodations, and ground transport that ensured smooth, cost-effective travel and generated annual savings exceeding $70,000. ● Preparing and editing high-quality contracts, documents, reports, and presentations for executive review accurately, while serving as the primary contact for calls, emails, and confidential correspondence. ● Directed end-to-end meeting logistics, from agenda creation to minute taking and follow-up, and supported special projects with timely updates and cross-functional collaboration to enhance customer satisfaction. ● Supporting special projects by monitoring progress and providing timely updates to leadership. ● Collaborating with cross-functional teams to resolve client issues, consistently contributing to improved customer satisfaction. ● Developing and implementing targeted marketing strategies, resulting in a 25% boost in company revenue. ● Leading new hires / customer onboarding and engagement initiatives, ensuring high levels of client satisfaction and retention. ● Creating detailed documentation to support marketing and client interaction strategies, enhancing communication efficiency. ● Identifying and resolving operational challenges through detailed one-on-one sessions with team members. ● Managing multiple client accounts and projects, ensuring high satisfaction and engagement. ● Utilizing CRM tools to update client profiles and monitor feedback, driving customer retention. ● Carrying out technical data entry and report preparation, ensuring accuracy in documentation. ● Building and nurturing client relationships through strategic negotiations, driving a 35% revenue increase, and developed targeted marketing strategies that boosted company revenue by 25%. ● Processing contracts and documentation in line with company policies, leveraging CRM tools for client profile updates and feedback monitoring, and ensuring precise data entry and report preparation.

● Managed over 100 daily inbound/outbound calls, resolving customer issues promptly and enhancing satisfaction by over 50%. ● Supported the onboarding of new users, contributing to a significant improvement in customer satisfaction and loyalty. ● Maintained accurate records of customer interactions, facilitating continuous service improvements. ● Collaborated with cross-functional teams to ensure seamless customer experiences.