A sports and gaming brand providing betting services across various sports, with a strong presence in the UK, Spain, and Italy. ● Assisted customers by addressing inquiries and providing prompt solutions to ensure satisfaction. ● Trained and mentored new team members, ensuring they had the knowledge and skills to excel in their roles. ● Played a key role in resolving complex industry-related issues, enhancing operational efficiency. ● Processed customer bets and provided ongoing support for any related queries. ● Demonstrated proper use of betting terminals, guiding customers through the process for a seamless experience. ● Built and nurtured strong customer relationships, consistently delivering high-quality service. ● Advocated for responsible gambling practices and promoted a safe betting environment.