● Oversee the efficient administration and organizational support for HR Global Services, ensuring the successful delivery of HR activities throughout the employment cycle. ● Focus on continuous improvement and customer satisfaction by managing Contact Center inquiries across multiple channels and resolving escalated HR issues. ● Identify areas for improvement and implement solutions to enhance HR processes and service delivery. ● Mentor team members, provide leadership development, and drive team engagement to foster a collaborative and inclusive work environment. ● Build diverse talent pipelines and lead special projects, including Data Privacy.