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Registration: 21.01.2025
Sebouh Babikian
Specialization: Compliance Team Lead
— Certified Associate in Project Management (CAPM®) and PMI Certified Professional in Managing AI (PMI-CPMAI™) with hands-on experience in project coordination, compliance operations, and remote project delivery.
— Skilled in managing cross-functional teams, tracking timelines, mitigating risks, and improving workflows across structured and AI-enabled environments.
— Strong foundation in data analysis, CRM and PM tools, stakeholder communication, and governance, with growing expertise in integrating AI considerations into project planning, execution, and delivery.
Certification:
— Certified Associate in Project Management (CAPM)
— Foundations of Project Management.
— Foundations of Business Intelligence.
— Foundations: Data, Data Everywhere.
— Project Initiation: Starting a Successful Project.
— Prepare Data for Exploration.
— Chainalysis Reactor.
— Process Data from Dirty to Clean.
— Analyze Data to Answer Questions.
— Ask Questions to Make Data Driven Decisions.
— Share Data Through the Art of Visualization.
— Data Analysis with R Programming.
— Fundamentals of GIS.
— GIS Data Formats, Design and Quality.
— Certified Associate in Project Management (CAPM®) and PMI Certified Professional in Managing AI (PMI-CPMAI™) with hands-on experience in project coordination, compliance operations, and remote project delivery.
— Skilled in managing cross-functional teams, tracking timelines, mitigating risks, and improving workflows across structured and AI-enabled environments.
— Strong foundation in data analysis, CRM and PM tools, stakeholder communication, and governance, with growing expertise in integrating AI considerations into project planning, execution, and delivery.
Certification:
— Certified Associate in Project Management (CAPM)
— Foundations of Project Management.
— Foundations of Business Intelligence.
— Foundations: Data, Data Everywhere.
— Project Initiation: Starting a Successful Project.
— Prepare Data for Exploration.
— Chainalysis Reactor.
— Process Data from Dirty to Clean.
— Analyze Data to Answer Questions.
— Ask Questions to Make Data Driven Decisions.
— Share Data Through the Art of Visualization.
— Data Analysis with R Programming.
— Fundamentals of GIS.
— GIS Data Formats, Design and Quality.
Skills
Lifecycles & Governance
Problem solving
Team Work
Artificial Intelligence
Project Coordination
Work experience
Compliance Team Lead
09.2024 - 06.2025 |ACX Compliance
Excel, Jira, OSINT Tools
● Schedule, track employee attendance and report them (including vacation and sick leave) with schedules and logs.
● Oversee the day-to-day operations of the team, including task assignment, scheduling, and performance management.
● Coordinate with project managers and other stakeholders to ensure the projects’ continuous smooth operation and daily / weekly targets are reached and are completed on time.
● Monitor project progress and identify any issues or obstacles that may arise.
● Facilitate clear and effective communication within the team and with other departments or external partners.
● Maintain transparent and frequent communication with upper management regarding team progress, challenges, and successes.
● Share insights from SAR investigations and seek guidance or approval when necessary.
● Identify training needs and opportunities for professional development within the team.
● Provide management with data-driven insights gleaned from SAR investigations to inform decision making processes.
● Work with management to define clear and objective criteria for evaluating staff performance.
Compliance Analyst
02.2024 - 09.2024 |ACX Compliance
OSINT Tools
● Handle and review assigned cases within available Service Level Agreement (SLA)s, including completing the Suspicious Activity Reports (SAR) with recommendations to relevant stakeholders on the next steps.
● Participate in internal and external programs related to anti-money laundering (AML)/combating the financing of terrorism (CFT) and other subjects (after appropriate training) that may form part of the day-to-day work requirements.
● Maintain escalation log and ensure all Customer internal escalations to the SAR team are promptly reviewed and resolved.
Customer Service Team Lead
01.2022 - 02.2024 |ACX International
Excel, Jira
● Leading a team of CS Agents and conducting performance reviews.
● Creating and tracking KPIs, conducting training sessions, and onboarding new employees.
● Being a point of escalation from employees as well as supervisors.
● Drafting daily and weekly performance reports for both internal and external stakeholders.
● Participating in daily and weekly meetings with the relevant stakeholders as well as clients.
● Reviewing and remediating any end-user accounts if escalated.
● Reviewing and performing quality checks on any accounts after employees have performed their work.
● Creation and adjustments of company workflows and procedures.
Customer Service Agent
06.2021 - 12.2021 |ACX International
Zendesk, SLAs
● Dealing with incoming customer inquiries within the set SLAs.
● Insuring the security of users' accounts.
Dispatch Agent
02.2021 - 04.2021 |Business Solutions
Delivery
● Call customers in The USA to schedule home appliance delivery and installation.
Purchasing Manager
03.2020 - 07.2020 |NDA
E-Commerce
● Purchase products directly from manufacturers and sell them on ECommerce platforms such as Amazon.
Volunteer
03.2019 - 12.2019 |Birthright Armenia
Volunteering
● Volunteered in different aspects in the Armenian community.
Languages
ArmenianNativeEnglishProficientArabicProficient