● Investigate and resolve issues related to business pages on Facebook Provide technical support and troubleshooting bugs on advertising, messaging, or posting on Facebook business page. ● Develop deep knowledge within a complex product group by learning various new products for e.g., WhatsApp and Messenger. ● Mentor team members and own product support areas Maintaining high level of confidentiality so that there is no misuse of confidential information of client. ● Facilitate a high-end customer experience related to support and advertising bug. ● Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team. ● Escalating this issue to the specialist if require, for further troubleshooting or debugging.