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Registration: 12.03.2025

Mariam Kartvelishvili

Specialization: CSR / Project Manager / Communications Specialist
— I am an International Relations Specialist with expertise in global affairs, diplomatic strategies, and cross-cultural communication. — Adept at prepping resources and materials for research with clear understanding of current global issues and challenges. — Motivated to learn, grow, and excel professionally especially in foreign affairs and IR spectre. General Skills: — Critical thinking and problem solving. — Teamwork and collaboration. — Information gathering and analysis. — Time Managment. — Strategic planning. — Oral and Written communication. Trainings: — Contemporary International Relations: Regions, Actors, Challenges. International Black Sea University - 12/2021 - Awarded for participation in joint scientific student conference conducted in English. Presented research about Afghanistan Crisis of 2021, When Taliban took over the country, and focused on how the United Nations engaged in the conflict and violence resolution processes. — Delegate at European Union Youth Summit. Georgia's Institute of Informal Education (GIONFE) - 12/2021 - Awarded for being a delegate/member of the English speaking council. — Elections and Young Voters - 2019 The informational-training course, conducted in Georgian.
Salesforce Project Management Project Marketing CRM Product Management Business Analysis Marketing research iOS Windows Microsoft Research
— I am an International Relations Specialist with expertise in global affairs, diplomatic strategies, and cross-cultural communication. — Adept at prepping resources and materials for research with clear understanding of current global issues and challenges. — Motivated to learn, grow, and excel professionally especially in foreign affairs and IR spectre. General Skills: — Critical thinking and problem solving. — Teamwork and collaboration. — Information gathering and analysis. — Time Managment. — Strategic planning. — Oral and Written communication. Trainings: — Contemporary International Relations: Regions, Actors, Challenges. International Black Sea University - 12/2021 - Awarded for participation in joint scientific student conference conducted in English. Presented research about Afghanistan Crisis of 2021, When Taliban took over the country, and focused on how the United Nations engaged in the conflict and violence resolution processes. — Delegate at European Union Youth Summit. Georgia's Institute of Informal Education (GIONFE) - 12/2021 - Awarded for being a delegate/member of the English speaking council. — Elections and Young Voters - 2019 The informational-training course, conducted in Georgian.
Salesforce Project Management Project Marketing CRM Product Management Business Analysis Marketing research iOS Windows Microsoft Research

Skills

Data Analysis
Project Management
Communications
Visualization
Organization
Research
CRM
Sales Tools Proficiency
Microsoft Office
Social Media Management
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook

Work experience

Customer Service Representative (CSR) / Backoffice Expert
11.2024 - 02.2025 |Teleperformance
Salesforce, ARMS
● Processing of telephone customer inquiries (inbound and outbound). ● Processing of written customer and dealer inquiries (web form, e-mail, social media and proactive chat). ● Comprehensive consultancy and clarification of customer and dealer queries. ● Collection and maintenance of customer, master and transaction data using customer-specific systems. ● Processing and consulting on the new, extensive ‘’Infotainment and networked services system’’ in vehicles of the new generation.
Project Management Assistant
11.2023 - 02.2024 |Policy and Management Consulting Group-PMCG
Microsoft Office, Microsoft PowerPoint, Visualization
● Assistance in Communication with Consultants, clients, partners, and beneficiaries. ● Translating various project documents from Georgian to English and vice versa. ● Providing administrative assistance to the project management such as: - CV tailoring. - Organising trainings, meetings, conferences, etc. ● Providing other required administrative and/or any other tasks related to the project or as advised by the supervisor and supporting of the Public Sector Team.
Project Assistant
10.2023 - 01.2025 |The Memory Project (Ilia State University)
Microsoft Office, Teams, Outlook, Word, PowerPoint, Excel
● Assisting the Project Manager in planning and coordinating project activities to ensure timely completion. ● Coordinating meetings, preparing agendas, monitoring the project schedules, tracking deliverables, and updating project timelines as needed. ● Facilitating communication between project teams, stakeholders, and external partners to ensure alignment and collaboration. ● Tracking and reporting on project risks, issues, change requests, and ensuring appropriate actions are taken. ● Managing project’s social media presence by active engagement, responding to inquiries and collaborating with the ISU’s marketing team to develop and execute social media campaigns that support project goals.
Program Engagement Specialist
05.2023 - 08.2023 |USAID Resilient Communities Program/CNFA
Technical assistance, Presentations
● Visiting regions throughout Georgia to meet with the business owners and lead them through the Development Market Readiness Technical Assistance Program. ● Presenting curriculum slides with topics categorised under core knowledge, experience design, marketing content creation and sales & operations. ● Assisting entrepreneurs and business owners as they fill out the companion workbook, ensuring they understand the assignments. ● Provide the entrepreneurs and business owners with Assisted Outputs, which are finalised documents prepared from the workbook templates, including marketing materials and an operation manual.
Higher Education Research Assistant
02.2023 - 06.2023 |The Center for International Studies (IBSU)
Conferences, Seminars, Workshops, Trainings, Lectures
● Preparing project proposals and working over different programs and projects in the fields of world politics, world economy, regional security, EU studies, American studies, China studies, democracy/human rights. ● Attending various conferences, seminars, workshops, trainings and public lectures
Press Intern
10.2022 - 04.2023 |Embassy Of the United States In Georgia
Administrative Support, Social Media
● Research/report/brief of daily news updates. ● Assisting press team during media engagement. ● Working with press team on creating social media content. ● Working with a team to plan and organize receptions/ speaker programs/ Virtual speaker sessions. ● Providing administrative/logistical support for the Public Affairs team.
Project / Event Coordinator
05.2021 - 09.2022 |MMG Group
Translating, Documentations
● Organizing meetings, Presentations and private events for Foreigners/Locals. ● Informing and Liaising tourists/foreigners about Georgia and it's Culture. ● Translating documents from Georgian to English and vice versa. ● Assisting senior leaders during formal negotiations. ● Managing documentations and keeping files organized.

Educational background

Law (English) (Masters Degree)
2025
University of Coruña
Political Science in Policy Analysis and Public Policy (Masters Degree)
since 2024 - Till the present day
Tbilisi State University
Arts in International Relations (English) (Bachelor’s Degree)
2020 - 2024
International Black Sea University

Languages

EnglishAdvancedRussianIntermediateFrenchElementary