● Managed customer service calls, troubleshooting internet connectivity issues, and providing solutions for client inquiries and complaints.

● Responsible for verifying customer documentation, assessing data accuracy, and ensuring compliance with company standards. Key achievements: ● Data Integrity: Enhanced customer verification protocols to reduce errors and increase data reliability. ● Analytical Insights: Provided data-driven insights that supported customer service improvements and compliance adherence.

Managed critical data center operations to ensure smooth functionality of IT infrastructure. Responsibilities included system diagnostics, equipment maintenance, and troubleshooting to support uninterrupted service. Key achievements: - Optimization: Implemented improved monitoring solutions, enhancing system uptime and reliability. - Collaboration: Coordinated with cross-functional teams to resolve network issues and streamline operations