← Back to list
Registration: 28.01.2025

Imran Khan Noorulah

Specialization: Cyber Security Engineer
— Cybersecurity Engineer with a master’s degree in Cybersecurity, and Technical Support Associate with 3 years of experience in IT systems and troubleshooting. — Skilled in diagnosing software and hardware issues, providing excellent customer service, and collaborating with teams to resolve complex technical challenges. — Adept at using system monitoring tools and managing network security to support business IT infrastructure effectively. Certifications: — SY0-701: CompTIA Security+. — CCNA Routing and Switching: Routing and Switching Essentials. — Network Security and Firewall training.
Cyber security Excel Problem solving CRM Technical support
— Cybersecurity Engineer with a master’s degree in Cybersecurity, and Technical Support Associate with 3 years of experience in IT systems and troubleshooting. — Skilled in diagnosing software and hardware issues, providing excellent customer service, and collaborating with teams to resolve complex technical challenges. — Adept at using system monitoring tools and managing network security to support business IT infrastructure effectively. Certifications: — SY0-701: CompTIA Security+. — CCNA Routing and Switching: Routing and Switching Essentials. — Network Security and Firewall training.
Cyber security Excel Problem solving CRM Technical support

Skills

Problem solving
Cyber security
CRM
Excel

Work experience

Technical Support Specialist
06.2021 - 08.2023 |Softtek
Technical Support, CRM
● Delivered first-line technical support via phone, email, and live chat for a diverse customer base. ● Resolved software and hardware issues, including troubleshooting installation and performance problems. ● Assisted customers in setting up and managing user accounts and system configurations. ● Maintained accurate documentation of technical issues and solutions within the company’s CRM system. ● Partnered with senior team members to address advanced technical issues and escalations.

Educational background

Cyber security (Masters Degree)
2023 - 2024
Atlantic Technological University
Electronics and Communication Engineering (Bachelor’s Degree)
2016 - 2020
R.M.K Engineering College

Languages

EnglishProficient