• Delivering advanced technical troubleshooting and problem-solving solutions for corporate customers using Microsoft products like SharePoint, OneDrive, Exchange, Office, Security and compliance including issues escalated to the highest level of management. • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.