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Registration: 02.07.2025

Maksim Abu Traba

Specialization: Business Analyst
● Operations and process-oriented professional with a broad scope of experience at the intersection of business analysis, service operations, and project coordination. ● I specialize in turning fragmented workflows into structured, scalable systems — with a strong focus on cross-team collaboration.
● Operations and process-oriented professional with a broad scope of experience at the intersection of business analysis, service operations, and project coordination. ● I specialize in turning fragmented workflows into structured, scalable systems — with a strong focus on cross-team collaboration.

Skills

Jira
Confluence
BPMN
Figma

Work experience

Operations Manager / Business Analyst
04.2023 - 06.2024 |Lightmap
Jira, Confluence, BPMN, Figma
Over 2 years of experience at Cubic Games Studio (part of GDEV), working on multiple game projects, including Pixel Gun 3D. ● Procurement Process Optimization – led the redesign and full migration of procurement workflows, including Legal and Compliance approvals, into Jira. ● Service Desk Implementation – launched a corporate Helpdesk portal for company employees from scratch, enabling them to submit requests ranging from software and hardware purchases to HR-related inquiries. ● Asset Management Implementation - integrated the Helpdesk portal with Assets in Jira Service Management, which enabled full inventory tracking of equipment and licenses, as well as cost calculation and optimization. ● HR Workflows Automation – partnered with HR to document in Confluence and implement a new hiring/offboarding process, fully integrated into Jira. ● License & Billing Control – introduced a system to monitor license expirations and automate timely invoicing. ● Jira Enhancements – continuously improved project configurations (automations, workflows, fields) based on team feedback. ● Release Management – coordinated release cycles for studio projects with cross-functional teams.
Financial Analyst
07.2022 - 01.2023 |Quadcode
Jira, Confluence, BPMN, Figma
● Analyzed financial data and prepared reports for Finance & Banking, Administration, Compliance, Antifraud, AML teams. ● Processed ad hoc requests and facilitated cross-cultural communication with colleagues from various regions. ● Achieved streamlined financial processes resulting in improved efficiency and accuracy.
Support Compliance Manager
07.2021 - 06.2022 |Quadcode
Jira, Confluence, BPMN, Figma
● Monitored Support department performance in chats, tickets, and calls to ensure high-quality customer service. ● Provided detailed reports to the department head for strategic decisionmaking. ● Collaborated with other departments to develop Support's KPIs and enhance operational procedures.
Customer Support Specialist
07.2019 - 06.2021 |Quadcode
Jira, Confluence, BPMN, Figma
● Provided comprehensive customer service in English, resolving non-standard situations via chats, mail, and telephone for Quadcode. ● Engaged in cross-cultural communication with clients and colleagues from various regions, enhancing communication skills. ● Achieved high customer satisfaction ratings through efficient problem-solving and proactive assistance.
Support Compliance Manager
10.2018 - 04.2019 |404 Group
Jira, Confluence, BPMN, Figma
● Developed quality control processes from scratch, including mechanics of control, reporting types, and feedback formats. ● Implemented checklists for each department and established communication channels for effective feedback. ● Monitored various communication channels, provided feedback to department heads, supervisors, and employees.
Quality Compliance Manager
06.2017 - 05.2018 |
Jira, Confluence, BPMN, Figma
● Evaluated operator and customer service dialogues against checklists to ensure quality compliance. ● Provided feedback to call center management, supervisors, and employees for improvement. ● Conducted trainings for new employees to maintain high quality standards. ● Collaborated with the Education department to provide reports for employee certification.
Call Center Specialist
01.2017 - 05.2017 |
Jira, Confluence, BPMN, Figma
● Placing orders, advising customers on the current assortment and promotions.
Call Center Specialist
11.2016 - 12.2016 |ER-Telecom Holding
Jira, Confluence, BPMN, Figma
● Consulting and information support of clients on current services and suggestions, technical diagnostic.

Educational background

Political Science
2012 - 2016

Languages

GermanElementaryRussianNativeEnglishAdvanced