Over 2 years of experience at Cubic Games Studio (part of GDEV), working on multiple game projects, including Pixel Gun 3D. ● Procurement Process Optimization – led the redesign and full migration of procurement workflows, including Legal and Compliance approvals, into Jira. ● Service Desk Implementation – launched a corporate Helpdesk portal for company employees from scratch, enabling them to submit requests ranging from software and hardware purchases to HR-related inquiries. ● Asset Management Implementation - integrated the Helpdesk portal with Assets in Jira Service Management, which enabled full inventory tracking of equipment and licenses, as well as cost calculation and optimization. ● HR Workflows Automation – partnered with HR to document in Confluence and implement a new hiring/offboarding process, fully integrated into Jira. ● License & Billing Control – introduced a system to monitor license expirations and automate timely invoicing. ● Jira Enhancements – continuously improved project configurations (automations, workflows, fields) based on team feedback. ● Release Management – coordinated release cycles for studio projects with cross-functional teams.

● Analyzed financial data and prepared reports for Finance & Banking, Administration, Compliance, Antifraud, AML teams. ● Processed ad hoc requests and facilitated cross-cultural communication with colleagues from various regions. ● Achieved streamlined financial processes resulting in improved efficiency and accuracy.

● Monitored Support department performance in chats, tickets, and calls to ensure high-quality customer service. ● Provided detailed reports to the department head for strategic decisionmaking. ● Collaborated with other departments to develop Support's KPIs and enhance operational procedures.

● Provided comprehensive customer service in English, resolving non-standard situations via chats, mail, and telephone for Quadcode. ● Engaged in cross-cultural communication with clients and colleagues from various regions, enhancing communication skills. ● Achieved high customer satisfaction ratings through efficient problem-solving and proactive assistance.

● Developed quality control processes from scratch, including mechanics of control, reporting types, and feedback formats. ● Implemented checklists for each department and established communication channels for effective feedback. ● Monitored various communication channels, provided feedback to department heads, supervisors, and employees.

● Evaluated operator and customer service dialogues against checklists to ensure quality compliance. ● Provided feedback to call center management, supervisors, and employees for improvement. ● Conducted trainings for new employees to maintain high quality standards. ● Collaborated with the Education department to provide reports for employee certification.

● Placing orders, advising customers on the current assortment and promotions.

● Consulting and information support of clients on current services and suggestions, technical diagnostic.