● Executed over 150 test cases, achieving a 95% bug detection rate prior to production release. ● Collaborated with development teams to resolve defects, resulting in a 30% reduction in critical bug fixes during the sprint cycle. ● Contributed to improving the testing process, which led to a 20% decrease in testing time by implementing more efficient test case management practices. ● Actively participated in daily stand-ups and sprint reviews, providing actionable feedback that enhanced product quality and team communication. ● Documented testing procedures for developers and future testing use. ● Developed and executed test cases and test suites. ● Maintained and updated test documentation between releases.

● Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues. ● Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary. ● Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services. ● Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

● Reported found defects. ● Bug hunting. ● Streamlined internal communication channels by creating a centralized system for tracking reported bugs, resulting in faster issue resolution times. ● Conducted regression testing after each update to verify that previously reported issues were resolved effectively.