● Led the full transition from legacy HR software to SAP SuccessFactors as in-house project manager, overseeing the implementation of Employee Central, Time Off, Performance Management, Recruitment, Onboarding, and Succession modules. ● Configured system environments, ensuring smooth integration and accurate data migration. ● Coordinated with external vendors and internal teams to ensure successful delivery of project milestones. ● Gathered business requirements and collaborated with SuccessFactors consultants to design and deploy tailored HR solutions. ● Delivered end-user training, created user documentation (FAQs, guides), and provided ongoing technical support to drive system adoption. ● Collaborated with cross-functional teams and external vendors to resolve technical issues quickly, ensuring a 94% user adoption rate post go-live. ● Provided frontline support for employees and stakeholders, troubleshooting system-related issues and escalating complex cases when needed. ● Conducted system audits, identified process gaps, and implemented improvements that enhanced efficiency. ● Leveraged Power BI to analyze HR metrics and produce actionable insights supporting decision-making. ● Partnered with HR business partners (HRBPs) to support performance reviews, reward cycles, and succession planning processes. Achievements ● Successfully implemented six SuccessFactors modules within project timelines. ● Designed and delivered engaging training programs, increasing system proficiency and reducing repetitive queries. ● Improved process efficiency through system optimization and proactive issue resolution.

● Led SaaS HR system implementations for multiple clients, managing configuration, data migration, and platform setup. ● Partnered closely with clients to analyze business requirements and deliver tailored HRIS solutions. ● Conducted integration testing, user acceptance testing (UAT), and provided end-to-end go-live support. ● Delivered onboarding sessions and user training for 200+ end users, ensuring smooth client adoption. ● Acted as a key liaison between clients and technical teams to ensure timely resolution of issues and successful deployments. Achievements ● Successfully implemented HR systems for six major clients, improving customer satisfaction and retention. ● Reduced project timelines by 25% through better planning and proactive troubleshooting. ● Created intuitive training materials, achieving an 80%+ adoption rate post-deployment.