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Registration: 09.06.2025

Jitender Prajapati

Specialization: Functional QA Engineer
— I have 8+ years of experience working as a QA Engineer.I bring to this position a hands-on approach to the testing of software systems. I have a solid understanding of QA methodologies used in the industry and the Software Development Life Cycle (SDLC). — My responsibilities were to develop and oversee software tests to identify errors and bugs, conduct performance and regression testing to determine the usability, and design test programs that helped enhance the accuracy of quality Assurance results. — I have worked in enterprises level organizations as well as an early-stage start-up. I have worked in different domains including Ecommerce, Gaming, Customer service, Agritech and fintech. I have taken care of setting up the QA processes and building the QA Team and also delivering quality Products to the end customer. Awards & Achievements: — Delivered VOP project without any UAT bug and Post Production issue being the only QA resource. — Received “Accountability” for Delivering successful demo to all the stakeholder. — Got “Unstoppable Award for Delivering VOP without UAT and Production Issue. — Accountability “award for VOP project for coordinating with Onsite team / third party to get /update the required information to meet the project timelines. — ”A-Team” Award for delivering the THOR project successfully even the timelines were tight. Analyzed the salesforce error and did load test to reproduce and to verify after fix to deliver quality product for VOP and THOR projects. — Received “A-Team” Award for Content Engine project. — Awarded “HatsOff” Award for “Answers” project. — Awarded “HatsOff” for THOR project for THOR Load test and for taking up Ad-Hoc request from client in shutdown period and delivering them with in strict deadlines.
— I have 8+ years of experience working as a QA Engineer.I bring to this position a hands-on approach to the testing of software systems. I have a solid understanding of QA methodologies used in the industry and the Software Development Life Cycle (SDLC). — My responsibilities were to develop and oversee software tests to identify errors and bugs, conduct performance and regression testing to determine the usability, and design test programs that helped enhance the accuracy of quality Assurance results. — I have worked in enterprises level organizations as well as an early-stage start-up. I have worked in different domains including Ecommerce, Gaming, Customer service, Agritech and fintech. I have taken care of setting up the QA processes and building the QA Team and also delivering quality Products to the end customer. Awards & Achievements: — Delivered VOP project without any UAT bug and Post Production issue being the only QA resource. — Received “Accountability” for Delivering successful demo to all the stakeholder. — Got “Unstoppable Award for Delivering VOP without UAT and Production Issue. — Accountability “award for VOP project for coordinating with Onsite team / third party to get /update the required information to meet the project timelines. — ”A-Team” Award for delivering the THOR project successfully even the timelines were tight. Analyzed the salesforce error and did load test to reproduce and to verify after fix to deliver quality product for VOP and THOR projects. — Received “A-Team” Award for Content Engine project. — Awarded “HatsOff” Award for “Answers” project. — Awarded “HatsOff” for THOR project for THOR Load test and for taking up Ad-Hoc request from client in shutdown period and delivering them with in strict deadlines.

Skills

Functional Testing
Salesforce Testing
API Testing
SDLC
Java
Selenium
JMeter
Postman
API Testing
Manual testing
Regression Testing
Web Application Testing
Performance Testing
Data base testing
Mobile App Testing
Android
IOS
Android Studio
Jira
Testrail
TestLink
Zephyr
Zephyr Scale
Azure Devops
DB testing
Google Analytics
Postman
AEM
AWS
Jmeter
SFDC Testing

Work experience

QA Lead Engineer
since 04.2024 - Till the present day |Ascendion
Web Marketing, A/B Testing, SF, Figma, Jira, Zephyr, Chrome extension
Web Marketing : Organisation’s Marketing project to deliver update status and converts leads. AB Test : To perform AB test on enhance user experience. Responsibilities: ● Worked on Functional, sanity, integration and regression Testing. ● Understanding the requirement/enhancements and functionalities of features and experiments. ● Active participation in spec review and providing insight. ● Defect Tracking and reporting. ● Working closely on the deadlines of the project. ● Defining OKRs for QA team and QA Engineer. ● Verification of each email content, Journey, Data extension, Automation. ● Performing check on different devices using litmus. ● Daily status update to team and stakeholders. ● Hiring new resources. ● Preparing test cases and identifying Scenario Test cases. ● Handling Customer reported defects and replicating those issues to find Root cause. ● Database Testing. ● Preparing Test cases, Test scripts for experiments and release and hot fixes.
QA Lead Engineer
05.2022 - 04.2024 |Shopflo
Android, IOS, QA, Manually testing, Functional testing, Sanity testing, Integration testing, Regression testing
Checkout SaaS platform that aims to delight and convert leads to consumers for merchants globally. ● Leading all QA activities. ● Worked on Functional, sanity, integration and regression Testing. ● Understanding the requirement/enhancements and functionalities of features and experiments. ● Active participation in spec review and providing insight. ● Defect Tracking and reporting. ● Working closely on the deadlines of the project. ● Manually Testing Merchant On boarding. ● Defining OKRs for QA team and QA Engineer. ● Defining Automation plan and Task. ● Handling Customer support issue. ● Handled all the change requests that were frequent work based on modules of the application and choosing team members as point of contacts. ● Performing Manual Testing for the feature. ● Sprint Planning and task assignment. ● Daily status update to team and stakeholders. ● Hiring new resources. ● Preparing test cases and identifying Scenario Test cases. ● Preparing Test Plan and Test strategy. ● Performing Load Testing on Customer Facing APIs. ● Taking care of deployment on QA Environment. ● Testing different feature on Mobile Application (Android and IOS). ● Validating Android and IOS Mobile application on different version & also on different device version. ● Handling Customer reported defects and replicating those issues to find Root cause. ● Preparing Test cases, Test scripts for experiments and release and hot fixes.
Senior QA Engineer
02.2022 - 05.2022 |Rain
Fintech, Android, Manual Testing, Data Base Testing, IOS
Rain provides employers a benefit that can be offered to employees to access their earned wages. This benefit has already been rolled out for companies like Walmart and Uber. Our mission is to regrow individual freedom by giving people control over their income and finances ● Worked on Functional, sanity, integration and regression Testing. Understanding the requirement/enhancements and functionalities of features and experiments. ● Defect Tracking and reporting. ● Performing Manual Testing for the feature. ● Handled all the change request that were frequent due to Experiment and Pod level structure. ● Preparing test cases and identifying Scenario Test cases. ● Preparing Test Plan and Test strategy. ● Handling Customer reported defects and replicating those issues to find Root cause. ● Data Base Testing. ● Testing different feature on Mobile Application (Android and IOS). ● Validating Android and IOS Mobile application on different version & also on different device version. ● Preparing Test cases, Test scripts for experiments and release and hot fixes.
QA Lead Engineer
03.2021 - 02.2022 |Animall
Android, QA, IOS, Performing Manual Testing, Manual Testing
Online marketplace for trading cattle (mainly cow and buffalo)- Currently it's a discovery platform, which allows dairy farmers to buy and sell their cattle online. ● Leads all QA activity as single QA resource. ● Worked on Functional, sanity, integration and regression Testing. Understanding the requirement/enhancements and functionalities of features and experiments. ● Active participation in spec review and providing insight Performing Manual Testing for the feature. ● Defect Tracking and reporting. ● Testing different feature on Mobile Application (Android and IOS). ● Validating Android and IOS Mobile application on different version & also on different device version. ● Performing Manual Testing for the feature. ● Handled all the change request that were frequent due to Experiment and Pod level structure. ● Preparing test cases and identifying Scenario Test cases. ● Preparing Test Plan and Test strategy. ● Handling Customer reported defects and replicating those issues to find Root cause. ● Preparing Test cases, Test scripts for experiments and release and hot fixes.
Senior QA Engineer
09.2019 - 10.2020 |Zenoti
Saas, Ecommerce, Android, IOS
Marketing module consists of Memberships, packages, Gift cards, promotion, discounts, campaign which helps the clients to retain the customers by providing offers to their guests. ● Lead / SPOC for Marketing Module. ● Worked on Functional, sanity, integration and regression Testing. Understanding the requirement/enhancements and functionalities. ● Active participation in spec review and providing insight. ● Performing Manual Testing for the feature. ● Defect Tracking and reporting. ● Handled all the change request that were frequent due to agile methodology. ● Testing different feature on Mobile Application (Android and IOS). ● Validating Android and IOS Mobile application on different version & also on different device version. ● Preparing test cases and identifying Scenario Test cases. ● Preparing Test Plan and Test strategy. ● Handling Customer reported defects and replication. ● Testing the system functionality for Webstore, CMA, Zenoti mobile. ● Data Base Testing. ● Preparing Test cases, Test scripts for release and hot fixes. ● Mentoring and guiding colleagues in the same module.
Senior QA Engineer
01.2016 - 09.2019 |Mindtree
Gmaing, Salesforce, Java, Selenium, JMeter, Postman, API Testing, Manual testing, Regression Testing, Web Application Testing, Performance Testing, Data base testing, Mobile App Testing, Android, IOS, Android Studio, Jira, Testrail, TestLink, Zephyr, Zephyr Scale, Azure Devops, DB testing, Google Analytics, AEM, AWS, SFDC Testing, Firebase app
1. Mindtree Limited Campus Mind Orchard Learning Program (31st Jan 2016 –1st May 2016). ● Self-Learning Program for fresher, learns the skill set assigned and assessed by the lead assigned. ● Learned Java, Software Testing methodology and Selenium. Tools and Technology: Basics of Java, Selenium, JMeter, Postman, API Testing, Manual testing, Regression Testing, Web Application Testing, Performance Testing, Data base testing, Mobile App Testing (Android/IOS), Android Studio, Jira, Testrail, TestLink, Zephyr, Zephyr Scale, Azure Devops, DB testing, Google Analytics, AEM, AWS, SFDC Testing (Service Cloud, Marketing Cloud). 2. Unified View (July 2016–Dec 2016). ● Real Time Dashboard website for Admin to monitor the SLA for cases (request raised by customer) for all channels like Phone, email, chat to get the real-time update and to act accordingly. Tools and Technologies: SFDC testing, firebase app, Jira, Test link. 3. Answers HQ (Dec 2016 – March 2017). ● Answer HQ is platform where player gets community to get help .Players are facing a challenge with their favorite game or need help leveling up, or you just want to meet and help other players. Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping layers. 4. Self-Service (March2017 – June 2017). ● Several WWCE processes require Agents to sift through logs, or collect player information that could easily be automated to save Advisor time and eliminate the need for the player to contact WWCE Self-service projects are designed to reduce live contact demand and lower player effort needed to resolve our highest,self-solvable contact issues. 5. Arabic Support (June 2017 – November 2017). ● Support of Arabic locale to player facing site to provide good customer support and support the handling of contact channels like email, phone chat for Agents. Fully functional support for Arabic locale customer. 6. Player Insight Network Program (Nov 2017 – April 2018). ● Database is intended to contain all player impacting data from around the company include the customer experience data from WWCE. Integrate the WWCE systems with the other customer facing sites, PIN system to allow the Player Network to store and utilize WWCE data. 7. THOR : Term of Service (April 2018 – Jan 2019). ● THOR is a ToS petitioning system built to receive petitions for ToS violation from game studios users and, to provide advisors the ability to validate petitions and take content or account actions against the offenders when appropriate. 8. Voice of Player (Feb 2019 – August 2019). ● Experience to provide real-time, actionable feedback to every level of the organization. The program will consist of 3 elements, 1) Listen, 2) Analyze/Report, and 3) Act.

Educational background

Electronic and Communication and secured (Bachelor’s Degree)
2011 - 2015
Rajasthan Technical University

Languages

EnglishProficientHindiNative