● Pro-active communication with partners in your local market by telephone and by internal messaging to assist with the development of Booking.com’s business. ● Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed. ● Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level. ● Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners. ● Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize. ● Identify new potential partner leads and pass these leads on for further follow up. ● Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer. ● Support the organization of events, such as workshops and webinars, for partners. ● Also attending and participating in the partner events for their managed portfolio. Projects: 1. Earnado / Social Media Calendar (Mar 2021): ● People can find important days in this calendar, examine how to share these days and easily make designs with the tool we have prepared for them. 2. CityMody / Where Talent and Opportunities Meet (Jan 2019): ● It is a digital marketplace platform established with the aim of meeting the business needs of the sector and contributing to the business generation processes while communicating with the professionals working or talented people who want to work in the Media, Art, Organization, Entertainment, Fair and similar sectors and the brands and customers operating in these sectors.

● Analysing existing customer behaviour for technical improvement, product development and increase of sales. ● Sign up and verification process for retail customers. ● Providing support in terms or system education and operational issues. ● Providing support to customers for product requirements, promotions with the assistance of pricing and sourcing departments. ● Escalation point for Credit Control and technology issues with customers. ● Following sales performance on daily basis and monthly / quarterly budget. ● Providing sales forecasts, sales budget proposals and commercial proposals for customers in territory. ● Making commercial decisions on a daily basis.

● Ensure to provide excellent customer service through phone, e-mail, chat in timely and accurate manner. ● Serve as liaison between customer support team, management and customer to improve customer service and business productivity. ● Analyze customer complaints and provide appropriate corrective actions. ● Assist directly or route customers to the appropriate personnel for assistance. ● Ensure customer satisfaction by meeting customer needs in courteous and timely manner. ● Track, follow-up and resolve customer’s outstanding issues in a timely fashion.