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Registration: 01.09.2025

Marshal-Umukoro Oghenetega

Specialization: IT Support Specialist
— Aspiring IT Support Specialist, currently studying CompTIA A+ (completion Oct 2025), with a strong foundation in cybersecurity, digital forensics, and computer science. — Experienced in troubleshooting, hardware/software support, networking fundamentals, and user-focused service. — Brings proven leadership, communication, and problem-solving skills from the British Army into IT environments.
macOS Technical support Cyber security Virtualization Azure TCP IP Bash virtualBox Powershell Dhcp Dns Windows Cloud computing VMware HelpDesk system Microsoft Office Active Directory Customer Service Support vpn Linux
— Aspiring IT Support Specialist, currently studying CompTIA A+ (completion Oct 2025), with a strong foundation in cybersecurity, digital forensics, and computer science. — Experienced in troubleshooting, hardware/software support, networking fundamentals, and user-focused service. — Brings proven leadership, communication, and problem-solving skills from the British Army into IT environments.
macOS Technical support Cyber security Virtualization Azure TCP IP Bash virtualBox Powershell Dhcp Dns Windows Cloud computing VMware HelpDesk system Microsoft Office Active Directory Customer Service Support vpn Linux

Skills

Windows
Linux
MacOS
TCP/IP
DNS
DHCP
VPN
Active Directory
Cyber security
Microsoft Office Suite
PowerShell
Bash
Microsoft Azure
VMware
VirtualBox
XRY
Autopsy
FTK Imager
Customer service
Support
Technical support
HelpDesk system
Virtualization
Cloud computing

Work experience

Customer Service Associate
since 11.2023 - Till the present day |Amazon
Technical support, Active Directory
● Provide technical and procedural support in returns operations, ensuring accuracy and efficiency. ● Diagnosed issues with returned products, applying troubleshooting skills to maintain service standards.
Team Leader
06.2019 - 05.2023 |British Army
DNS, VMware, Technical support
● Led a team of 8, ensuring operational readiness of personnel and IT/communications equipment. ● Delivered troubleshooting and maintenance of mission-critical systems under pressure. ● Trained and mentored team members, improving performance and technical capability.
Personal Care / Support Assistant
04.2018 - 07.2018 |Industrial Personnel Services
Support, HelpDesk, PowerShell
● Supported clients with daily needs and crisis management while maintaining accurate documentation. ● Strengthened interpersonal and problem-solving skills in sensitive environments.

Educational background

Cyber Security
2018 - 2019
De Monƞort University
Computer Science (Bachelor’s Degree)
2011 - 2015
De Montfort University

Languages

EnglishProficient