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Registration: 25.06.2025

Ali Guesmi

Specialization: Sales Specialist
— Dynamic and results-driven sales and customer service professional with over four years of experience in fast-paced environments, including retail, health, and call centers. — Skilled in client relationship management (CRM), quality assurance, and performance monitoring. — Adept at working in multilingual environments and committed to delivering excellent customer experiences. — Currently pursuing an MBA to deepen strategic and managerial skills.
Microsoft PowerPoint Microsoft Word CRM Adobe Indesign Sales manager
— Dynamic and results-driven sales and customer service professional with over four years of experience in fast-paced environments, including retail, health, and call centers. — Skilled in client relationship management (CRM), quality assurance, and performance monitoring. — Adept at working in multilingual environments and committed to delivering excellent customer experiences. — Currently pursuing an MBA to deepen strategic and managerial skills.
Microsoft PowerPoint Microsoft Word CRM Adobe Indesign Sales manager

Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
CRM
Sales manager

Work experience

Call Center Specialist
since 11.2022 - Till the present day |Lavixo
CRM
● Manage inbound and outbound sales operations for diverse clients. ● Conduct regular quality checks and performance assessments to ensure service excellence. ● Maintain CRM systems, resolve customer issues efficiently, and ensure satisfaction. ● Collaborate with quality assurance and training teams to support continuous improvement.
Sales Specialist
03.2022 - 10.2022 |Mercy Estetik
Sales manager, CRM
● Advised local and international clients on aesthetic services and packages. ● Closed sales deals, managed follow-ups, and ensured customer retention. ● Coordinated with medical staff to align sales strategy with service delivery. ● Helped increase monthly revenue by enhancing client engagement.
Sales Assistant
12.2020 - 01.2022 |CELIO
Sales manager, CRM
● Assisted clients with billing and service inquiries. ● Handled customer complaints and escalated issues for resolution. ● Participated in daily reporting and back-office support.

Educational background

Business Administration (Masters Degree)
Altinbas University
Economics (Finance, Banking & Insurance) (Bachelor’s Degree)
University of Economics and Management

Languages

ArabicProficientFrenchAdvancedEnglishAdvanced