● Conducted market research to understand customer needs and align product features with audience demands. ● Delivered persuasive product demonstrations that effectively communicated value propositions, contributing to lead generation. ● Utilized analytics tools to measure user engagement and campaign outcomes, providing actionable insights for improving marketing strategies. ● Collaborated with cross-functional teams to prioritize initiatives, ensuring alignment with customer feedback and marketing goals.

● Worked with clients to optimize online store integrations, enhancing digital experiences and improving customer engagement. ● Contributed to marketing efforts by implementing custom designs and features that increased product discoverability by 30%. ● Streamlined user onboarding processes, enhancing customer satisfaction and accelerating product adoption. ● Collaborated with e-commerce clients to develop user-centric digital strategies aligned with their business objectives.

● Gained proficiency in Microsoft Dynamics 365 CRM, assisting in integrating and managing customer data within the CRM system. ● Maintained accurate service request databases, ensuring efficient data tracking for performance reporting. ● Collaborated with teams to resolve technical challenges, ensuring smooth operations for marketing and customer relationship systems. ● Maintained a database to track service requests, technical problems, and improvements