● Successfully perform front office operations, support junior employees & ensure financial safety of hotel & 100% of guest satisfaction. ● Anticipate guest needs, provide personalized recommendations, promote hotel services, & strategically upsell room upgrades, to enhance satisfaction and maximize revenue. ● Provide personalized assistance by arranging exclusive services, fulfilling special requests, and ensuring luxury experience tailored to each guest’s needs. ● Draft accurate reports, verify financial documents/ backups & ensure strict adherence to all hotel policies and procedures.

● Greet and provide excellent customer service for 80+ guests per day and ensure 100% customer satisfaction. ● Coordinate with housekeeping staff & oversee housekeeping operations to ensure cleanliness, orderliness, and adherence to standards. ● Perform monthly forecast of hotel occupancy and suggest cost saving initiatives. ● Carry out night audits and draft appropriate reports & collaborate with finance dep. to ensure accuracy in billing, payments, and financial records.

● Greet customers, understand their needs, assist in finding the right products & provide personalized assistance and recommendations based on customers' preferences. ● Utilized effective sales techniques, such as upselling and cross-selling & increased sales up to 15% & meet or exceed sales targets and goals set by store management. ● Stay informed about current fashion trends, product features, and promotions. ● Continuously learn on the merchandise to effectively assist customers, drive sales & ensure that product displays are attractive, organized, and adequately stocked. ● Handle transactions accurately and efficiently using store’s internal system.

● Oversee daily operations of all F&B outlets, including restaurants, bars, room service, and banquet facilities & monitor service standards, food quality, and guest satisfaction. ● Recruit, train, and supervise F&B staff, including servers, bartenders, chefs, and support staff & foster a positive and collaborative work environment. ● Develop and manage budgets for F&B operations, monitoring expenses & analyze financial reports and performance metrics to identify opportunities for cost savings and revenue growth. ● Implement effective inventory management practices to control food and beverage costs and minimize waste.

● Utilize product knowledge & sales techniques to drive revenue making record monthly sales & provide personalized assistance to enhance build customer loyalty. ● Oversee all aspects of store operations, including opening and closing procedures, cash handling, and inventory management. ● Manage inventory levels, replenishment, and merchandising to optimize product availability and presentation. ● Provide training, coaching to staff on product knowledge, sales techniques, and store procedures & delegate tasks effectively, assign responsibilities, and monitor performance to ensure productivity and efficiency.