● Introduced and managed a CRM system, overseeing data migration from Excel, technical setup, and team onboarding; used it for cold outreach and consistent follow-ups, expanding global reach and improving client engagement. ● Assisted customers with product selection in the showroom, delivering a personalized experience that supported steady monthly sales. ● Provided operational support to the customer service team, helping reduce response times and maintain high customer satisfaction. ● Utilized ERP software to track production schedules and inventory, helping reduce stock discrepancies and ensure product availability. ● Assisted management with pre-accounting tasks including invoice preparation and cost tracking, contributing to more accurate financial reporting.

● Conducted in-depth research and analysis, collecting data on 900+ leads across various industries to identify new market opportunities and present detailed reports to the CEO. ● Initiated and nurtured new business opportunities, driving market expansion and consistently reaching out to 50+ leads per month within a long B2B sales cycle to engage decision-makers ● Collaborated with and guided a team of three peers to expand the company’s social media reach, increasing LinkedIn followers by 1,000 in one month and driving conversions through targeted-language content.

● Expanded international outreach through direct communication and product pitching, contributing to increased global exposure and potential sales growth. ● Accelerated sales process by quickly gaining proficiency in products and services, facilitating communication with clients in their target language, and improving customer satisfaction by 20% ● Managed service for 20–30 customers daily, introducing them to company offerings, identifying their needs, and facilitating solutions by coordinating with technical teams—contributing to improved customer experience and stronger sales conversions.