● Lead a team of technical support staff, providing guidance, mentorship, and training. ● Coordinate and oversee daily support operations, ensuring timely resolution of technical issues. ● Act as the primary point of contact for escalated technical problems, providing advanced troubleshooting and solutions. ● Oversee the installation, configuration, and maintenance of hardware, software, and network systems within the school. ● Ensure that all systems, including specialized optometry equipment, are functioning optimally and meet academic and administrative requirements. ● Monitor system performance and security, implementing upgrades and patches as necessary. ● Provide advanced technical support to faculty, staff, and students, resolving complex issues related to software, hardware, and networking. ● Develop and conduct training sessions for faculty and students on the use of specialized software and equipment used in optometry education and research. ● Create and maintain user documentation and technical guides to assist with common technical tasks. ● Liaise with vendors and external service providers to coordinate repairs, upgrades, and the procurement of new technology. ● Collaborate with academic and administrative staff to understand their technical needs and develop solutions that enhance teaching, research, and operations. ● Communicate technical information effectively to non-technical stakeholders, ensuring they understand the impact of technology on their work. ● Stay up-to-date with the latest developments in technology and optometry-specific software and hardware. ● Identify opportunities to improve technical support processes and implement best practices to enhance efficiency and service quality. ● Conduct regular reviews of system performance and user satisfaction, making recommendations for improvement. ● Maintain detailed records of technical issues, resolutions, and system changes. ● Generate reports on system performance, technical support activities, and project progress for management review. ● Ensure that all technical documentation is kept up-to-date and accessible to relevant stakeholders.