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Registration: 20.08.2026

Angelo Perez

Specialization: Cybersecurity Specialist
— Cybersecurity student with strong IT background and hands-on administrative experience. — Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). — Experience with Python scripting, Cisco networking, Wireshark, and VirtualBox. — Detail-oriented and organized with 4+ years of customer service experience in fast-paced environments.
— Cybersecurity student with strong IT background and hands-on administrative experience. — Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). — Experience with Python scripting, Cisco networking, Wireshark, and VirtualBox. — Detail-oriented and organized with 4+ years of customer service experience in fast-paced environments.

Skills

Python
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Microsoft SharePoint
Wireshark
Cisco Packet Tracer
VirtualBox
Adobe Acrobat
Dropbox
Windows
Cybersecurity
Network Security

Work experience

Administrative Assistant
2019 - 2021 |Servicios de Aires Acondicionados
Microsoft Office, Excel, Outlook
● Assisted with daily business operations and administrative tasks. ● Maintained organized customer records and documentation. ● Coordinated work schedules and service requests. ● Supported customer communication and appointment scheduling. ● Helped prepare business documents and quotations. ● Collaborated with team members to ensure efficient daily operations.
HVAC Technician / Administrative Support
since 2023 - Till the present day |NDA
Microsoft Excel, Microsoft Outlook, Windows
● Prepared customer quotations using Microsoft Excel. ● Maintained accurate customer records and service documentation. ● Organized daily tasks, work orders, and project documentation. ● Assisted in coordinating daily appointments and schedules. ● Provided professional customer service in person and by phone. ● Resolved customer concerns efficiently and professionally. ● Worked efficiently in a fast-paced environment while meeting deadlines.

Educational background

Cybersecurity (Bachelor’s Degree)
Instituto Tecnológico de Las Américas (ITLA)

Languages

SpanishNativeEnglishIntermediate