● Utilized data analytics to identify pain points in the user journey and recommended strategic design changes, resulting in a 20% increase in overall customer satisfaction metrics.
● Developed user personas and conducted usability testing on responsive website design, resulting in a 15% increase in user engagement across all screen sizes.
● Developed and presented a comprehensive user experience enhancement plan to the board members, outlining actionable steps to address the identified opportunities and improve overall customer satisfaction by 15% within a quarter.
Project:
Autoby24.
An Automobile commercial website.
● Utilized data analytics to identify pain points in the user journey and recommended strategic design changes, resulting
in a 20% increase in overall customer satisfaction metrics.
● Developed detailed user personas for targeted design improvements and conducted comprehensive usability testing
on responsive website design.
● Utilized data analytics to identify pain points in the user journey to recommended strategic design changes that led to
a 20% increase in overall customer satisfaction metrics.