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Registration: 04.11.2025

Polina Koronevskaya

Specialization: Support Specialist
— I am Support specialist — I have experience in customer support, strong communication skills, and a great attention to detail, which helps me provide clients with a fast and positive support experience. — I enjoy assisting users, solving issues step-by-step. — I have worked with Jira and Confluence, handled incoming requests, and followed internal support processes. — I value clear communication, responsibility, and teamwork, and I believe this aligns well with your company culture.
Jira Problem solving Team Work Support CRM Confluence Customer Support HelpDesk system
— I am Support specialist — I have experience in customer support, strong communication skills, and a great attention to detail, which helps me provide clients with a fast and positive support experience. — I enjoy assisting users, solving issues step-by-step. — I have worked with Jira and Confluence, handled incoming requests, and followed internal support processes. — I value clear communication, responsibility, and teamwork, and I believe this aligns well with your company culture.
Jira Problem solving Team Work Support CRM Confluence Customer Support HelpDesk system

Skills

SLA
Data & Logs Review
Confluence
Jira
Customer Support
Notarization of documentation
iGaming
Attention to details
Clear Communication
Problem-solving mindset
Team Collaboration
Stress-resistance
CRM
HelpDesk

Work experience

Follow up manager
10.2023 - 09.2025 |WeFix Appliance
The key moment in my career was working in the company “WeFix Appliance”. My key responsibilities were working with American clients directly. I have been registering customer requests in the CRM system/HelpDesk and Jira. I checked the work in the CRM/HelpDesk and Jira system and resolved conflict issues. I also dealt with the logistical side of the issue
Support specialist
06.2022 - 09.2023 |Yandex
As for experience in support work, I’ve spent 2 months in the company “Yandex” and I have knowledge about the ticket system. After starting the work, there were tickets that needed to be solved in 2 minutes, if they were not complicated. If there were difficult cases, we marked them as “tasks” so that the supervisor could help with solving these problems, or I did not have access to solve this problem. The logic of tasks changed every day. There was a chat where you could read all the changes. There was a huge volume of information. If you do not follow the manual, then quality control could punish you. I had high quality and I earned achievement "Good quality of responses".

Educational background

Foreign Languages (Bachelor’s Degree)
2017 - 2021
Francisk Skorina Gomel State University

Languages

EnglishProficientRussianNativeBelarusianNativeGermanIntermediate