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Registration: 21.08.2026

Priya Srivastava

Specialization: Data Analytics & Business Intelligence
— Banking and operations professional with over 4 years of hands-on experience in customer service, relationship management, administration, MIS reporting, and large-scale data handling. — Currently transitioning into data analytics, with practical project experience in Excel, SQL, Power BI, Python, and machine learning. — Pursuing an Advanced Certification in Applied Data Science, Machine Learning & AI from E&ICT Academy, IIT Guwahati to deepen my technical expertise. — Detail-oriented and analytical, with a proven ability to translate complex business needs into clear, data-driven insights. — Passionate about bridging the gap between operations and analytics, using data to improve efficiency, customer experience, and strategic decision-making. — Eager to apply my combined business acumen and technical skills in a collaborative, growth-oriented data analytics role.
— Banking and operations professional with over 4 years of hands-on experience in customer service, relationship management, administration, MIS reporting, and large-scale data handling. — Currently transitioning into data analytics, with practical project experience in Excel, SQL, Power BI, Python, and machine learning. — Pursuing an Advanced Certification in Applied Data Science, Machine Learning & AI from E&ICT Academy, IIT Guwahati to deepen my technical expertise. — Detail-oriented and analytical, with a proven ability to translate complex business needs into clear, data-driven insights. — Passionate about bridging the gap between operations and analytics, using data to improve efficiency, customer experience, and strategic decision-making. — Eager to apply my combined business acumen and technical skills in a collaborative, growth-oriented data analytics role.

Portfolio

Bank Customer Churn Analysis

Analyzed banking customer data to identify patterns associated with customer churn. Performed data cleaning, Power Transformation for Age, outlier treatment, categorical encoding, feature engineering and scaling. Compared multiple machine learning algorithms including Logistic Regression, Decision Tree, Random Forest, KNN, SVM, Gradient Boosting and XGBoost. Built an Artificial Neural Network using TensorFlow/Keras and explored hyperparameter tuning using Keras Tuner. Gradient Boosting achieved 86.85% accuracy, while the tuned ANN achieved approximately 87.4% validation accuracy during tuning.

NLP Emotion Detection using Machine Learning

Developed an end-to-end NLP classification project to detect emotions from text. Performed text cleaning and preprocessing using Regex and NLTK, and created text representations using Bag of Words, TF-IDF and Word2Vec. Compared machine learning models including Logistic Regression, Decision Tree and Random Forest. Logistic Regression with Bag of Words achieved 85.60% accuracy. Also developed a Streamlit application for model inference.

Electric Vehicle Data Analysis Dashboard

An interactive Power BI dashboard project focused on analyzing electric vehicle data and presenting category-wise trends, comparisons and key performance indicators. The source dataset was prepared and transformed using Power Query, followed by the creation of DAX measures and KPI calculations. The dashboard provides interactive visualizations and filters to explore EV data and communicate analytical findings clearly.

Airline Price Prediction & Power BI Dashboard

An airline pricing analysis and prediction project focused on understanding patterns influencing ticket prices and presenting the findings through an interactive Power BI dashboard. The dataset was cleaned and explored to understand relationships between available variables and airline prices. A predictive model was developed in Python as part of the analytical workflow, while Power BI was used to visualize pricing trends, comparisons and key analytical findings.

Telecom Customer Churn Prediction & Power BI Dashboard

Worked on the project end-to-end, including data cleaning, validation, transformation and exploratory data analysis. Built and evaluated a customer churn prediction workflow using Python and Scikit-learn. Developed an interactive Power BI dashboard using Power Query and DAX to analyze churn trends, customer segments and KPIs. Also developed a Streamlit application for churn prediction and prepared reusable model, encoder, scaler and feature artifacts for deployment.

Bank_Marketing_Deposit_Subscription_Prediction

Developed a machine learning classification project to analyze bank customer and campaign data and identify patterns associated with customers subscribing to a term deposit. The project involved data cleaning, exploratory data analysis, preprocessing and feature preparation to create an analysis-ready dataset. Multiple classification approaches were evaluated, with XGBoost selected for prediction. Model performance was assessed using accuracy and ROC-AUC, achieving 86.48% accuracy and 92.81% ROC-AUC. The project demonstrates the use of customer and campaign data for predictive analysis and data-driven customer targeting.

Skills

Microsoft Excel
Power BI
Python
Data Analysis
Tableau
Data Visualization
Dashboard
Streamlit
SQL
Pandas

Work experience

Key Accounts Manager (KAM)
07.2018 - 10.2018 |Indusind Bank
Microsoft Excel, Reporting, Data Validation, Customer Data, Performance Analysis
● Maintained client portfolio information and prepared performance reports for business review. ● Reviewed customer information and trends to support business decisions and relationship management. ● Coordinated with internal teams to collect and validate information and resolve account-related requirements. ● Maintained accurate customer records and supported timely reporting.
Customer Service Officer / Teller
10.2015 - 06.2017 |Axis Bank Ltd.
Microsoft Excel, Pivot Tables, VLOOKUP, Data Validation, Reporting, Reconciliation,Cash Management, Transaction Management
● Managed customer, account and transaction information while maintaining data accuracy, confidentiality and process compliance. ● Prepared Excel-based operational and reconciliation reports and consolidated information for recurring reporting. ● Used Pivot Tables and lookup functions to organize, validate and summarize information. Identified discrepancies in operational records and coordinated with internal teams to resolve exceptions and maintain accurate records.
Relationship Manager (Administration)
10.2018 - 10.2020 |Axis Institute of Higher Education
Microsoft Excel, MIS Reporting, Data Consolidation, Data Validation, Reporting
● Collected, consolidated and validated operational information from multiple departments for management reporting. ● Prepared structured MIS and operational reports and maintained accurate records and trackers. ● Coordinated with internal teams to collect reporting inputs and ensure timely availability of required information. ● Identified operational data discrepancies, followed up with relevant teams and coordinated corrective actions.

Educational background

HR & Marketing (Masters Degree)
2019 - 2021
Abdul Kalam Technical University
Computer Science & Engineering (Bachelor’s Degree)
2009 - 2013
Abdul Kalam Technical University

Languages

EnglishAdvancedHindiAdvanced