In CV

● Trained over 30 content moderators across multiple Lines of Business (LOBs), increasing team productivity to the target 98% KPI. ● Developed and recorded training materials for cross-LOB upskilling; more than 100 moderators gained additional skills, enhancing team flexibility. ● Collaborated with the trainer team to create presentations and training materials under tight deadlines during a full client policy update. ● Conducted round table sessions to assess employee knowledge, helping to prevent critical errors. ● Participated in client meetings, analyzed training results, and delivered reports to Operations Managers.

● Moderated content according to client KPIs and SOP. ● Worked with sensitive content and respecting confidentiality requirements. ● I apply root cause analysis techniques to effectively troubleshoot problems.