● As part of my role in the project, I managed client relationships across multiple countries, ensuring seamless communication and timely resolution of user access issues. ● I specialized in troubleshooting and resolving access-related incidents within SAP systems using tools like CISM, ServiceNow, and SAP Solution Manager, adhering to ITIL frameworks to maintain operational excellence. ● My responsibilities included performing user provisioning tasks, such as account creation, updates, and deletions in SAP S/4HANA, and SAP IDM, while ensuring compliance with organizational security policies. ● I also conducted mass user maintenance and batch processing to streamline access management processes, improving efficiency across systems. ● Additionally, I analyzed user access requests and conducted risk assessments within SAP GRC Access Control, addressing compliance risks and mitigating segregation of duties (SoD) conflicts to ensure secure and compliant system.