● Diagnosed and troubleshot hardware, software and network issues. ● Used ticketing systems to manage and process support actions and requests. ● Tested new software and hardware prior to deployment.

● Tested functional and compatibility of new programs or updates in comparison to existing applications. ● Completed in‑depth usability testing on Windows, Android and iOS mobile devices. ● Developed and maintained defect databases for known issues. ● Documented testing procedures for developers and future testing use.

AI Data Reviewer / Data Transcriber (GEO/ENG). ● Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity. ● Transcribed various records to help AI learn the language and its dialects. ● Used LOFT 2.0 to input information into a computerized record system.

● Worked closely with each customer to carefully resolve issues in a timely fashion. ● Cultivated relationships with new customers and maintained good partnerships with existing clients. ● Responded to customer requests for products, services, and company information.

● Responded to customer requests for products, services, and company information.

● Achieved sales goals and service targets by cultivating and securing new customer relationships. ● Demonstrated products to show potential customers benefits and advantages and encourage purchases. ● Managed accounts to retain existing relationships and grow share of business.