● Provide customer support by responding to inquiries via Intercom, troubleshooting issues, and offering practical solutions. ● Work with the development team to identify bugs and ensure timely fixes. ● Write and update technical documentation to help users understand and navigate the product. ● Conduct competitor research to stay informed of industry developments and identify areas for improvement. ● Create and edit product videos, handling everything from scripting and screen recordings to voiceovers and final edits. ● Design visuals using Canva to accompany technical articles. ● Manage the YouTube channel, including uploading videos and tracking performance.

● Managed the company’s social media presence across LinkedIn, Facebook, X, and YouTube, ensuring regular and relevant content was posted. ● Collaborated with the design team to create visuals that complemented written content and aligned with the brand’s voice. ● Developed content strategies tailored to each platform, aiming to increase engagement and drive traffic. ● Produced video content from start to finish, including scripting, screen recording, voiceovers, and editing to create bite-sized, informative videos. ● Conducted competitor research to understand trends and identify opportunities for growth. ● Wrote blog posts and contributed to content creation for product profiles on comparison websites like Capterra, G2, and TrustRadius. ● Proofread articles from collaborators, ensuring accuracy, clarity, and consistency with the brand’s tone. ● Contributed to content strategy for various campaigns, including new features, product launches, and events. ● Performed basic SEO optimization on blog posts and articles to improve visibility and search engine rankings.

● Managed all aspects of social media content creation for platforms like Facebook, Instagram, and YouTube, including product photography and visual design. ● Took charge of the website, overseeing content management, product descriptions, and SEO optimization for better visibility. ● Created promotional materials, such as banners, fliers, and email marketing campaigns, to promote products and special offers. ● Developed and implemented content strategies based on analytics, ensuring that social media and website efforts aligned with business goals. ● Led advertising campaigns across Google Ads, Facebook Ads, and Instagram Ads, optimizing for performance and budget. ● Coordinated sales for a variety of projects, collaborating with interior designers and clients to prepare offers, manage shipments, and track orders. ● Provided direct sales support in the showroom during team absences, including customer consultations, sales, and billing. ● Worked closely with clients on large-scale projects, ensuring smooth communication between suppliers, interior designers, and business owners.