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Registration: 25.06.2025

Irem Gok

Specialization: Customer Success Executive
— Senior Customer Success Executive with 5+ years of professional experience in IT companies leveraging AI-driven technology. — Expertise in aligning customer success strategies with project management frameworks and ability to design and execute strategic roadmaps, optimize processes, and foster long-term customer relationships with high-profile accounts for global brands.
— Senior Customer Success Executive with 5+ years of professional experience in IT companies leveraging AI-driven technology. — Expertise in aligning customer success strategies with project management frameworks and ability to design and execute strategic roadmaps, optimize processes, and foster long-term customer relationships with high-profile accounts for global brands.

Skills

Jira
Microsoft Office
Salesforce
Zendesk
Agile
Scrum

Work experience

Senior Customer Success Executive
07.2024 - 12.2024 |Vispera Information Technologies
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Led customer success strategies for global clients in AI-based image recognition technology, enhancing loyalty and retention. ● Managed high-profile projects using project management methodologies and tools like Jira and Monday, ensuring on-time delivery and customer satisfaction. ● Assisted in developing strategic roadmaps, aligning project goals with customer objectives and business priorities. ● Collaborated with cross-functional teams to deliver data-driven improvements and enhance customer experience. ● Monitored key performance metrics, addressed challenges proactively, and ensured project success.
Customer Success Executive
10.2022 - 07.2024 |Vispera Information Technologies
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Managed customer onboarding processes, ensuring seamless integration and maximizing satisfaction. ● Identified customer pain points and implemented tailored solutions to improve overall experience and loyalty. ● Acted as the primary point of contact for high-value accounts, fostering long-term partnerships and ensuring exceptional service.
Customer Support Specialist
02.2022 - 10.2022 |FTX Turkey
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Resolved customer inquiries and technical issues through support tickets, maintaining high satisfaction rates. ● Updated internal databases with insights from customer interactions, improving response accuracy and efficiency.
Solutions Consultant
05.2021 - 01.2022 |Apple
Salesforce, Tableau, SQL, SAP
● Exceeded sales and service targets through effective team leadership and customer engagement. ● Trained store staff on new products and promotions, enhancing team performance.
International Sales Specialist
07.2020 - 03.2021 |Mono Clinic
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Identified and onboarded new customers through tailored proposals, increasing sales revenue. ● Maintained customer records in Salesforce, enabling targeted sales strategies.
Customer Support Advisor
09.2019 - 07.2020 |Webhelp
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Resolved customer inquiries and provided technical assistance, ensuring high satisfaction.
Account Specialist
12.2018 - 06.2019 |AdresGezgini
Agile, Scrum, Jira, Microsoft Office, Zendesk
● Developed advertising strategies to increase client engagement and sales performance.

Educational background

Marketing Management
2017 - 2018
International Business Academy
Business Administration (Bachelor’s Degree)
2014 - 2018
Pamukkale University

Languages

EnglishProficientTurkishNativeFrenchIntermediateGermanIntermediateJapaneseIntermediate