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Registration: 15.05.2025

Nsikan Ekpo

Specialization: Sales / Lead Generation Specialist
— I help B2B SaaS teams cut churn by 20% through proactive onboarding and rapid issue resolution. — I’m a Customer Success and Lead Generation Specialist with a track record of driving retention and revenue growth. With experience in customer engagement and problem resolution, I specialize in: — Resolving 95% of escalations within 24 hours to boost satisfaction. — Turning challenges into solutions through active listening and root‑cause analysis. — Simplifying support processes to reduce response times by 30%. — Using Salesforce and HubSpot CRM to improve customer interactions and increase retention rates by 15%.
CRM Project Management saas HubSpot
— I help B2B SaaS teams cut churn by 20% through proactive onboarding and rapid issue resolution. — I’m a Customer Success and Lead Generation Specialist with a track record of driving retention and revenue growth. With experience in customer engagement and problem resolution, I specialize in: — Resolving 95% of escalations within 24 hours to boost satisfaction. — Turning challenges into solutions through active listening and root‑cause analysis. — Simplifying support processes to reduce response times by 30%. — Using Salesforce and HubSpot CRM to improve customer interactions and increase retention rates by 15%.
CRM Project Management saas HubSpot

Skills

Sales
Lead Generation
Project Management
HubSpot
Salesforce
CRM
GoHighLevel
Account Management
Data Analysis

Work experience

Sales / Lead Generation Specialist
02.2025 - 05.2025 |Learnhall
HubSpot, Marketing
● Engaged prospective learners and parents through digital channels, showcasing LearnHall’s personalized tutoring services and delivering tailored recommendations, boosting platform engagement by 25%. ● Developed and deployed HubSpot-driven outreach campaigns to targeted education audiences, increasing lead conversion rates by 15% and strengthening customer retention. ● Co-created streamlined onboarding materials for 150+ tutors and clients, cutting initial setup time by 25% and driving a 15% lift in first-month retention.
Web3 Support Lead
10.2023 - 02.2025 |CGuard Protocol
Web3, HubSpot
● Streamlined AML/KYC Onboarding: Simplified documentation for 500+ users, reducing onboarding time by 30% and ensuring full regulatory compliance. ● Collaborated with Engineering: Partnered with Engineering to resolve blockchain transaction errors and smart contract issues, reducing compliance breaches by 40%. ● Cross-Department Collaboration: Delivered 15+ client-requested features, including wallet integration and real-time compliance alerts, enhancing customer satisfaction and meeting evolving needs.

Educational background

Marketing (Bachelor’s Degree)
2012 - 2016
University of Uyo

Languages

EnglishProficient