Nachiket Pathak

Registration: 20.06.2025

Specialization: Product Management & Client Success

Product Design Product Management Product development Product Owner Product strategy development Operations Manager Support Project Management UX Design Design Business Analysis

Portfolio

Academy App UX Redesign – Onboarding to Explore Flow (Runner-Up, CPM Product Competition)

● This project was part of a product redesign challenge during my Certified Product Manager (CPM) course, where we reimagined the user onboarding flow leading to the “Explore” page of an educational app.

Khoj – Digital Growth Strategy for Indian Search Engine (Hackathon Winner)

● The project focused on contextual content delivery based on user behavior and search patterns. I led the design of a phased roadmap covering positioning, RTM strategy, channel-level North Star Metrics, sales enablement, and stakeholder plans. ● A key highlight was our budget-linked growth forecast aiming to increase market share by 2%. The judges appreciated our sharp GTM narrative and practical execution plans.

Fora Desktop App – Product Strategy & MVP Planning (Assignment Project)

● I began by identifying user needs using JTBD thinking, mapped these to validated outcomes through competitor and market research, and then proposed a lean MVP roadmap focused on user value.

Applying ‘Zone to Win’ for Startup Growth (Learning as well as Job Assignment Initiative)

● The goal was to identify where Blindmate should focus next by mapping core business efforts across four essential zones — performance, productivity, incubation, and transformation. I analyzed current initiatives, surfaced new opportunity areas, designed focused solutions, and grouped them by impact and horizon. ● This approach helps align the team around near-term growth, medium-term innovation, and future disruption, all without spreading too thin.

Skills

Product Design

Product Management

Product development

Product Owner

Product Strategy Development

Operations Manager

Support

Project Management

UX Design

Design

Business Analysis

Work experience

Business Owner & Operator

12.2023 - 12.2024 |Local Hostel Service on Family Land

Excel, Google Sheets, WhatsApp Business, Manual Ops Systems

● I launched and operated a local hostel business from scratch, overseeing daily operations and customer satisfaction. ● It was a great hands-on crash course in running and growing a service-based venture. ● I was in charge of everything: operations, guest experience, vendor management, and budgeting.I built operational processes from the ground up and created repeatable service flows. ● This helped me gain entrepreneurial exposure across business execution, and growth.

Associate Product Manager Trainee

01.2023 - 06.2023 |ValueMatrix.ai

DevRev, Figma, SQL, MongoDB, Typeform, Miro

● This was my formal entry into product management and it was deep, fast-paced learning. ● For this Talent Recruitment SaaS platform, I designed and managed the development of 5 core digital product systems. ● One of the impactful one was — an Automated Interview-As-A-Service system based on Skills identification of candidate and interviewer, and surge algorithm. ● This system improved hiring ops and reduced business opeartion cost by 40%. ● Now alongside these duties, I also helped draft the roadmap based on market and user analysis. ● I collaborated on feature scoping, sprint planning, and backlog grooming with cross-functional teams. ● I documented product flows and worked closely with engineering and QA to refine requirements. ● This role gave me an opportunity to be close to strategy while still getting my hands dirty in the day-to-day. ● I got the confidence to operate in ambiguity by efficiently balancing user needs, technical feasibility, and business value.

Client Product Success Consultant

11.2021 - 05.2022 |HumanEdge

Thinkific, Typeform, Excel, Notion, Google Analytics, Figma, WhatsApp, LinkedIn Social Channels

● This role gave me a front-row seat to how product, client success, and growth can deeply intertwine. ● I led multiple strategic initiatives aimed at improving onboarding, engagement, and user satisfaction. ● One of my key contributions was launching a Learning Management System, which boosted user acquisition by 25% in just one quarter. ● I also designed and implemented onboarding flows that drove a 70% conversion rate. ● Working closely with clients, I ran regular feedback loops to ensure product and user goals stayed aligned. ● I acted as the go-between for internal teams and enterprise clients, translating needs into actionables. ● Another proud moment was leading community efforts that resulted in a consistent 65% monthly engagement rate. ● This experience taught me how to think holistically, not just about service outcome, but about full user journeys.

Product Sales & Client Success Specialist

10.2020 - 09.2021 |StoneSoup Studios

Trello, Apollo, TeamWork, HubSpot, Email Templates

● I wore many hats here, from understanding client needs to refining how we positioned our offerings. ● I ran inbound and outbound discovery calls & emails and created tailored outreach strategies, leading to a 5% bump in conversions. ● Used insights from previous clients to reframe value propositions and pitch more effectively. ● Client feedback was central, so I set up feedback loops that helped us continuously improve. ● Our team saw a 30% increase in repeat projects, largely due to a personalized client success approach. ● Also, a big part of my job was identifying blockers early and solving them before they escalated. ● I often worked with production teams to make sure deliverables hit the mark. ● Looking back, this role taught me how to build trust and advocate for users under pressure.

Client Product Success Associate

09.2018 - 06.2020 |Advids.co

Email, Google Docs, Manual Workflow Sheets, Skype, InVision

● This was my foundational role where I delivered 180+ creative projects while keeping churn under 3%. ● I built a client review process that secured over 80 5-star Google reviews and drove long-term loyalty. ● Every project had unique needs, so I learned to document fast and adapt even faster. ● I worked alongside founders to define client workflows and optimize delivery. ● A core part of the job was tracking performance metrics like project velocity and CSAT. ● My communication had to be top-notch — from scope clarification to delivery handoffs. ● It was my first experience balancing scale with personalization, and it left a lasting impression. ● This role taught me how to be detail-oriented without losing sight of the bigger product goal.

Educational background

Commerce and Trade (Bachelor’s Degree)

2015 - 2018

Amravati University

Languages

EnglishProficient