● Provided outstanding customer service by promptly addressing inquiries and resolving concerns, leading to a measurable increase in customer satisfaction. ● Optimized order management processes to ensure accurate stock availability and seamless operations.

● Contributed to improving operational efficiency by creating detailed documentation, user guides, and workflows. ● Utilized data analysis skills, including SQL, to enhance reporting accuracy and support decision-making. ● Effectively managed incident tracking and resolution within SLA timelines using ticketing systems. ● Collaborated with cross-functional teams in an agile environment to coordinate project schedules and document requirements.